Loss Prevention Officer

Marriott•Detroit, MI

About The Position

The Loss Prevention Officer safeguards the property, guests, and employees by patrolling the property, monitoring surveillance and alarm systems, inspecting for hazards, and responding to accidents, emergencies, disturbances, and other incidents. The role includes documenting incidents and daily activities, conducting investigations and interviews, gathering evidence, protecting confidential information, and coordinating with emergency services or other assistance when needed. The officer follows company policies and safety procedures, maintains a clean and professional appearance, protects company assets and proprietary information, and provides courteous service to guests. The position also requires clear communication, accurate written documentation, teamwork, and compliance with quality standards. Additional state licensing or registration requirements may apply.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience required.
No supervisory experience required.
Ability to read and visually verify information in various formats, including small print.
Ability to visually inspect tools, equipment, or machines for defects.
Ability to use computers and/or point-of-sale systems to enter and locate work-related information.
Ability to move at a speed required to respond to work situations, including running, walking, or jogging.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Fine motor skills and hand-eye coordination to grasp, turn, and manipulate objects of varying sizes and weights.
Ability to move through narrow, confined, or elevated spaces; traverse sloping, uneven, or slippery surfaces; use stairs and service ramps; and reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Some states may have additional licensing or registration requirements.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarms, duress alarms, and fire life safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents, contact EMS, or administer first aid or CPR as required.
Assist guests and employees during emergencies and notify appropriate individuals about accidents, attacks, and other incidents.
Defuse guest and employee disturbances and call for outside assistance when necessary.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Handle interruptions and complaints and resolve safety hazards.
Escort unwelcome persons from the property without disrupting orderly operations.
Report to vehicle accident and theft scenes and request assistance using proper code responses.
Maintain confidentiality of Security/Loss Prevention and property reports and documents, releasing information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect company assets, and maintain confidentiality of proprietary information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally and prepare and review written documents accurately and completely.
Develop positive working relationships, support team goals, and comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.