PM Loss Prevention Officer

Omni Hotels & Resorts•Louisville, KY

About The Position

The Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, enforces hotel policies and procedures, and records assigned tasks in writing. The officer prepares accurate incident and accident reports in the format specified by the Director of Loss Prevention. The role includes property patrols, responding to calls, investigating incidents, maintaining security records, monitoring access and alarms, and assisting with emergencies.

Requirements

Able to stand and walk for up to 8 hours per shift.
Available for AM and PM shifts.
Able to communicate effectively by telephone, email, radio, and reporting.
Basic computer knowledge.
Able to reach various areas of the hotel rapidly when necessary.
Able to remain calm and professional during stressful situations.
Able to work a flexible schedule, including day, evening, and overnight shifts, weekends, and holidays.

Nice To Haves

First Aid/CPR Certification.

Responsibilities

Patrol hotel property to ensure the safety of guests and employees and protect hotel assets.
Answer house calls to assist guests and associates with safety, security, and hotel operations.
Initiate and follow up on investigations of crimes committed against property and persons.
Assist sick or injured guests and associates, ensuring documentation, reports, and witness statements are completed promptly.
Initiate and monitor investigations, write incident and accident reports, follow up with guests, visitors, and employees, and document all contacts.
Maintain accurate records, including camera-monitoring records, shift activity logs, the codebook, and records of employee and guest interactions.
Monitor and distribute visitor and vendor access to the property by issuing visitor badges.
Perform frequent bag checks for associates leaving the property.
Escort and interact with special guests who need privacy when entering or exiting through heart-of-the-house areas.
Maintain confidentiality when handling sensitive guest or associate matters.
Assist supervisors or the director with checking alarm and fire-safety systems and monitoring building doors, service areas, delivery areas, and grounds.
Assist hotel management during emergencies by following hotel safety procedures and directing guests and associates to safety.
Record, report, and correct unsafe conditions while patrolling hotel property.
Maintain a professional attitude and appearance.