PM Loss Prevention Officer

Omni Hotels & Spas•Louisville, KY

About The Position

The Loss Prevention Officer ensures the safety and tranquil stay of resort guests and employees, enforces hotel policies and procedures, and records assigned tasks in writing. The role prepares incident and accident reports accurately and in the format specified by the Director of Loss Prevention. The officer patrols hotel property, responds to safety and security calls, assists with investigations and emergencies, maintains records, monitors access and security systems, and reports unsafe conditions. The position requires a professional attitude and appearance, confidentiality, and the ability to remain calm in stressful situations.

Requirements

Be able to stand and walk for up to 8 hours per shift.
Be available for AM and PM shifts.
Communicate effectively by telephone, email, radio, and written reporting.
Have basic computer knowledge.
Be able to reach various areas of the hotel or resort rapidly when necessary.
Remain calm and professional during stressful situations.
Be able to work a flexible schedule, including day, evening, and overnight shifts, weekends, and holidays.

Nice To Haves

First Aid/CPR Certification.

Responsibilities

Patrol hotel property to ensure guest and employee safety and protect hotel assets.
Answer house calls and assist guests and associates with safety, security, and hotel operations.
Initiate and follow up on investigations of crimes against property or persons.
Assist sick or injured guests and associates, ensuring documentation, reports, and witness statements are completed promptly.
Initiate and monitor investigations, write incident and accident reports, ensure timely conclusions and follow-up, and document contacts with guests, visitors, and employees.
Maintain accurate records, including camera monitoring records, shift activity logs, codebooks, and records of employee and guest interactions.
Monitor and distribute visitor and vendor access to the property by issuing visitor badges.
Perform frequent bag checks for associates leaving the property.
Escort and interact with special guests requiring privacy when entering or exiting through hotel back-of-house areas.
Maintain confidentiality when handling sensitive guest or associate issues.
Assist a supervisor or director in checking alarm systems, safety and fire alarm systems, and monitoring building doors, service areas, delivery areas, and grounds.
Assist hotel management during emergencies by following hotel safety procedures and directing guests and associates to safety.
Record, report, and correct unsafe conditions identified while patrolling hotel property.
Maintain a professional attitude and appearance.