Loss Prevention Officer | PM | Full Time

Omni Hotels & Resorts•Fernandina Beach, FL

17h

About The Position

The Loss Prevention Officer ensures the safety and tranquil stay of resort guests and employees, enforces hotel policies and procedures, and records assigned tasks. The role includes preparing accurate incident and accident reports in the format specified by the Director of Loss Prevention. Officers patrol resort property, respond to safety and security needs, conduct and document investigations, maintain records, and assist with emergency procedures.

Requirements

Able to stand and walk for up to 8 hours per shift.
Available for AM and PM shifts.
Able to communicate effectively by telephone, email, radio, and reporting.
Basic computer knowledge.
Able to reach various areas of the hotel or resort rapidly if necessary.
Able to remain calm and professional during stressful situations.
Valid driver's license and driving record in good standing.
Able to work a flexible schedule, including day, evening, and overnight shifts, weekends, and holidays.

Nice To Haves

First Aid/CPR Certification.

Responsibilities

Patrol hotel property to ensure the safety of guests and employees and protect hotel assets.
Answer house calls and assist guests and associates with safety, security, and hotel operations.
Initiate and follow up on investigations of crimes committed against property and persons.
Assist sick or injured guests and associates, ensuring documentation, reports, and witness statements are completed promptly.
Conduct investigations; write incident and accident reports; monitor investigations through timely conclusion; follow up with guests, visitors, and employees; and document all contacts.
Maintain accurate records, including camera monitoring records, shift activity logs, codebooks, and records of employee and guest interactions.
Monitor and distribute visitor and vendor access badges.
Perform frequent bag checks for associates leaving the property.
Escort and interact with special guests who require privacy when entering or exiting the hotel through heart-of-the-house areas.
Maintain confidentiality when handling sensitive guest or associate issues.
Assist a supervisor or director with checking alarm systems, safety and fire alarm systems, and monitoring building doors, service areas, delivery areas, and grounds.
Assist hotel management during emergencies by following hotel safety procedures and leading or directing guests and associates to safety.
Record, report, and correct unsafe conditions while patrolling hotel property.
Maintain a professional attitude and appearance.