Full-Time Loss Prevention Officer

Kohl's•Redlands, CA

1d•Onsite

About The Position

As a Loss Prevention Officer, you will improve company profitability by executing company programs focused on external theft deterrence and internal investigations to reduce shortage. You will influence associates to increase awareness of external theft and internal investigations. The role involves monitoring customer and associate activity, conducting surveillance, supporting investigations, maintaining case records, and working with store management, law enforcement, and local network groups. You may represent Kohl’s in legal proceedings as needed and help identify shortage-control opportunities. The position requires the ability to stand and walk for the duration of a scheduled shift, at least eight hours, and to perform frequent physical movements such as climbing, squatting, stooping, kneeling, crouching, bending, twisting, reaching, lifting, grasping, pushing, and pulling. Daily responsibilities include wearing a body camera.

Requirements

Ability to work independently with initiative.
Strong customer service skills.
Ability to make quick decisions in the company’s best interest.
Ability to uphold confidential information and investigations.
Detail-oriented.
Ability to perform the accountabilities listed in the “What You’ll Do” section.
Ability to comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to maintain prompt and regular attendance and meet company scheduling requirements.
Ability to satisfactorily complete company training programs.
Ability to operate and communicate on multiple-frequency devices, handheld scanners, and other technology equipment as directed.
Ability to comply with health and safety standards.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull on a frequent basis.
Ability to stand and walk for the duration of a scheduled shift, at least eight hours.
Ability to visually verify information and locate and inspect merchandise.

Nice To Haves

Prior experience or education in Loss Prevention, security, or law enforcement.
Knowledge of surveillance and apprehension techniques.
Knowledge of or ability to learn Google applications and other computer programs.

Responsibilities

Create partnerships with store personnel, law enforcement, and local network groups.
Monitor customer and associate activities in the store and take appropriate action to prevent theft and recover merchandise through customer service, in compliance with company guidelines.
Conduct surveillance of external theft using CCTV surveillance equipment.
Assist in internal theft investigations in compliance with company guidelines.
Accurately complete and maintain external and internal theft investigation case records according to Kohl’s standards.
Represent Kohl’s in legal proceedings as needed.
Inform supervisors and store management of shortage-control opportunities.
Monitor the store alarm system and EAS system.
Support Loss Prevention awareness in the store.
Perform additional tasks as assigned.
Wear a body camera as part of daily responsibilities.

Benefits

Paid time off (PTO).
Vacation Buy Program.
Parental leave.
Medical, dental, and vision coverage.
Short- and long-term disability programs.
Emergency health and wellness programs, including Accident Protection Plans and Critical Illness Plans.
401(k).
Flexible Spending Accounts.
Associate discount programs with Kohl’s partners.
Life insurance for the associate, family, or pet.
Other protection programs.
Legal assistance benefits.
Adoption assistance benefits.