Loss Prevention Officer (Part-Time) | InterContinental Miami

IHG•Miami, FL

5d•$20 - $20

About The Position

The Loss Prevention Officer performs hotel security duties and procedures to help ensure the safety and security of guests, employees, the property, and its assets. The role includes inspecting and patrolling assigned areas, monitoring surveillance, maintaining security records, responding to incidents, and supporting compliance with hotel procedures and applicable regulations. The officer investigates loss and safety incidents, documents findings, communicates with emergency services and relevant external parties when needed, and helps train employees on security and safety issues. The position also responds to guest concerns, coordinates with hotel departments, and may perform other assigned duties, including handling deliveries during non-business hours.

Requirements

High school diploma or equivalent, plus one year of security and safety experience, or an equivalent combination of education and experience.
Fluent English.
Ability to carry, lift, push, or pull items weighing up to 50–100 pounds.
Ability to stand and move around the facility frequently.
Ability to handle objects and equipment, and to bend, stoop, and kneel frequently.
Communication skills for interacting with guests and employees.
Working knowledge of local laws, investigation methods, OSHA requirements, fire codes, and life-safety codes.
Problem-solving, reasoning, motivating, organizational, and training abilities for emergency situations.
Reading and writing abilities to document work, order supplies, receive instructions, and read safety and security procedures.
Basic mathematical skills.

Nice To Haves

Knowledge of additional languages.
Certification in safety and training and/or a Security Officer or Law Enforcement Officer license may be required.
Certified CPR and First Aid instructor credentials and training in law enforcement techniques may be required or highly desired.

Responsibilities

Inspect and patrol assigned property areas, monitor surveillance cameras, check for unauthorized persons or vehicles, identify hazards, and document actions.
Maintain security procedures and departmental records, including lost and found, guest valuables, key control, emergency procedures, and health and safety hazards.
Ensure guest room doors are secured and assist guests with room access or with moving or removing possessions or inventory when required.
Escort staff and guests to vehicles when requested.
Inspect employee bags or packages when designated by management, and check employee identification and time-card accuracy as employees arrive or leave.
Investigate theft, lost items, complaints, accidents, and other loss or safety incidents; follow applicable regulations and hotel procedures and complete required reports.
Administer CPR when required and communicate relevant information to EMS or medical personnel.
Train or educate employees on current safety and security issues, and inform management about hazards, emergencies, or threats.
Arrange preventative maintenance or repairs for security equipment or hotel property and ensure equipment is operational for the following day's work.
Record and provide relevant incident information to police and fire agencies, corporate legal and claims departments, insurers, and outside attorneys as needed.
Respond courteously and promptly to guest incidents, questions, complaints, and requests.
Promote teamwork and service through communication and coordination with hotel staff and corporate management, risk management, and legal departments.
Perform other assigned duties, which may include receiving deliveries during non-business hours.