Loss Prevention Officer - Substitute

Marriott•New York, NY

5h•$37 - $49

About The Position

The Loss Prevention Officer patrols property areas, assists guests with room access, monitors security and life-safety systems, locks entrances when required, and conducts physical hazard inspections. The role responds to accidents and emergencies, provides or arranges first aid and emergency assistance, handles disturbances and complaints, resolves safety hazards, and escorts unwelcome persons from the property. The officer reports incidents, responds to vehicle accidents and thefts, completes shift summaries and incident reports, maintains the confidentiality of security and property documents, conducts investigations, gathers evidence, and interviews relevant parties. The position also requires following company policies and safety procedures, reporting unsafe conditions and injuries, completing required safety training and certifications, maintaining a clean and professional appearance, protecting company assets and confidential information, and delivering courteous guest service. The officer communicates professionally, prepares accurate written documents, builds positive working relationships, supports team goals, and meets quality assurance standards. Some states may impose additional licensing or registration requirements.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is listed; some states may have additional licensing or registration requirements.
Ability to read and visually verify information in various formats, including small print, and visually inspect tools, equipment, or machines.
Ability to use computers and/or point-of-sale systems to enter and locate work-related information.
Ability to move at the speed required to respond to work situations, including running, walking, or jogging.
Ability to stand, sit, or walk for extended periods, including an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces; traverse sloping, uneven, or slippery surfaces; and use stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarms, duress alarms, and fire and life-safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents and emergencies; contact EMS or administer first aid and CPR as required.
Assist guests and employees during emergencies and notify appropriate individuals about accidents, attacks, and other incidents.
Defuse guest or employee disturbances, handle interruptions and complaints, and call for outside assistance when necessary.
Resolve safety hazards and escort unwelcome persons from the property without disrupting operations.
Respond to vehicle accident and theft scenes and request assistance using proper code responses.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Maintain confidentiality of security, Loss Prevention, and property documents, releasing information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect company assets, and maintain confidentiality of proprietary information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, prepare and review written documents accurately, maintain positive working relationships, and support team goals.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.