Loss Prevention Officer

Marriott•Philadelphia, PA

About The Position

The Loss Prevention Officer patrols all areas of the property and supports guest and employee safety. The role monitors closed-circuit televisions, perimeter alarms, duress alarms, and fire life-safety systems; locks property entrances when required; and conducts daily physical hazard inspections. The officer responds to accidents and emergencies, contacts emergency medical services or administers first aid and CPR as needed, assists guests and employees during emergencies, and helps defuse disturbances. Responsibilities also include investigating incidents, gathering evidence, interviewing relevant parties, preparing incident reports and shift summaries, and maintaining the confidentiality of security and property records. The officer handles complaints and interruptions, resolves safety hazards, escorts unwelcome persons from the property, and reports to scenes involving vehicle accidents or thefts. The position requires following company policies and procedures, reporting accidents and unsafe conditions, completing safety training and certifications, maintaining a clean and professional appearance, protecting company assets, and providing courteous guest service. The officer communicates professionally, prepares and reviews documents accurately, works cooperatively with others, and complies with quality standards. The role involves substantial physical activity, including standing, walking, responding quickly, navigating varied or confined spaces, and moving objects of varying weights. Some states may have additional licensing or registration requirements.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
Some states may have additional licensing or registration requirements for the position.
Ability to read and visually verify information in various formats and inspect tools, equipment, or machines.
Ability to use computers and/or point-of-sale systems to enter and locate work-related information.
Ability to respond at the speed required by work situations, including running, walking, or jogging.
Ability to stand, sit, or walk for extended periods or an entire shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and across sloping, uneven, or slippery surfaces, stairs, and service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire life-safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents and emergencies; contact EMS or administer first aid and CPR as required.
Assist guests and employees during emergency situations and notify appropriate individuals about accidents, attacks, or other incidents.
Defuse guest and employee disturbances and call for outside assistance when necessary.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Handle interruptions and complaints, resolve safety hazards, and escort unwelcome persons from the property without disrupting operations.
Respond to vehicle accidents and thefts and request assistance using proper code responses.
Maintain confidentiality of security and property reports and documents, releasing information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect company assets, and safeguard proprietary information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, prepare and review written documents accurately, maintain positive working relationships, and support team goals.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.