Loss Prevention Officer

Marriott•Oakland, CA

14d

About The Position

The Loss Prevention Officer patrols all areas of the property and supports guest access, safety, and security. The role monitors closed-circuit television, perimeter alarms, duress alarms, and fire life-safety systems; locks property entrances when required; and conducts daily physical hazard inspections. The officer responds to accidents and emergencies, contacts EMS or administers first aid or CPR as needed, assists guests and employees, defuses disturbances, and summons outside assistance when necessary. The position documents incidents, handles interruptions and complaints, resolves safety hazards, escorts unwelcome persons from the property, responds to vehicle accidents and thefts, and uses appropriate code responses to request assistance. The officer also completes shift summaries and daily activity reports, protects the confidentiality of security and property documents, conducts investigations, gathers evidence, and interviews relevant parties. The position requires following company policies and procedures; reporting accidents, injuries, and unsafe conditions; completing safety training and certifications; maintaining a clean, professional uniform and appearance; protecting proprietary information and company assets; and providing courteous guest service. The officer communicates professionally, prepares and reviews written documents accurately, maintains positive working relationships, supports team goals, and meets quality assurance standards. Other reasonable duties may be assigned by supervisors. Some states may impose additional licensing or registration requirements.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is listed as required; some states may have additional licensing or registration requirements.
Ability to read and visually verify information in various formats and visually inspect tools, equipment, or machines.
Ability to enter and locate work-related information using computers and/or point-of-sale systems.
Ability to move at a speed required to respond to work situations, including running, walking, or jogging.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces, as well as up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Clear and professional verbal communication and accurate written-document preparation and review.
Ability to maintain confidentiality and comply with company policies, safety procedures, and quality standards.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire life-safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents and emergencies; contact EMS or administer first aid or CPR as needed.
Assist guests and employees during emergencies and notify appropriate individuals about accidents, attacks, and other incidents.
Defuse guest and employee disturbances and call for outside assistance when necessary.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Handle interruptions and complaints and resolve safety hazards.
Escort unwelcome persons from the property without disrupting orderly operations.
Respond to vehicle accidents and thefts and request assistance using proper code responses.
Maintain confidentiality of security, loss prevention, and property reports and release information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect proprietary information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate professionally, prepare and review written documents accurately, develop positive working relationships, support team goals, and meet quality assurance standards.
Perform other reasonable job duties as requested by supervisors.