Loss Prevention Detective
About The Position
The Loss Prevention Detective completes daily tasks required for store loss prevention and safety programs while maintaining positive relationships with Store Management. The role identifies and resolves internal and external theft, conducts apprehensions in accordance with established policies and guidelines, and communicates with store associates about damage and shrink initiatives. The detective also supports store shrink-reduction goals and programs, encourages associate use of shrink-reduction resources, promotes safety awareness, and helps maintain a safe environment. The position requires providing courteous and knowledgeable customer service, maintaining confidentiality, and promoting honesty and integrity. It involves observing, deterring, and apprehending acts of dishonesty; participating in investigations and surveillance as assigned; completing paperwork accurately and promptly; and maintaining appropriate evidence. The detective must understand law-enforcement procedures and participate professionally in related legal activities as needed. Shrink-related activities are coordinated in partnership with Store Management, and all labor laws, policies, and procedures must be followed. The starting pay range is USD $16.90 to $20.40 per hour. Actual starting pay depends on relevant skills, qualifications, and experience. Benefits vary by service or hours requirements and are subject to the terms of applicable plans or programs.
Requirements
- Excellent communication skills and sound judgment.
- Basic computer skills.
- Basic time-management skills.
- Investigative and analytical skills.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors to accomplish tasks.
- Ability to work a flexible schedule to support business needs.
- 0–2 years of retail or security experience.
Responsibilities
- Complete daily tasks required for store loss prevention and safety programs.
- Maintain positive relationships with Store Management.
- Conduct apprehensions within established policies and guidelines and ensure they are consistent with store theft activity.
- Communicate with store associates about damage and shrink initiatives.
- Identify and resolve internal and external theft.
- Adhere to established shoplifter guidelines and policies.
- Provide timely, courteous, and knowledgeable service to customers.
- Promote honesty and integrity and maintain confidentiality.
- Observe, apprehend, and/or deter acts of dishonesty from outside sources.
- Participate in investigations and surveillance as assigned.
- Complete and distribute paperwork accurately and promptly.
- Maintain appropriate evidence, understand law-enforcement procedures, and participate professionally in legal activities as needed, such as police calls.
- Coordinate and complete shrink-related activities in partnership with Store Management.
- Adhere to labor laws, policies, and procedures.
- Support and participate in store shrink-reduction goals and programs.
- Encourage associates to use shrink-reduction resources.
- Promote safety awareness and support maintenance of a safe environment.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation program
- Bereavement benefit
- 401(k) associate contributions
- Child care discounts
- Cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match, for those meeting service or hours requirements
- Medical, dental, and vision coverage, for those meeting service or hours requirements
- Health savings account (HSA), for those meeting service or hours requirements
- Health care flexible spending account (FSA), for those meeting service or hours requirements
- Life insurance, for those meeting service or hours requirements
- Short- and long-term disability, for those meeting service or hours requirements
- Paid parental leave, for those meeting service or hours requirements
- Paid holidays, vacation, and sick time, for those meeting service or hours requirements
- Auto and home insurance discounts, for those meeting service or hours requirements
- Scholarship program, for those meeting service or hours requirements
- Adoption assistance, for those meeting service or hours requirements
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
