Full Time - Loss Prevention Assistant Manager

Aztec Shops•San Diego, CA

17d•Onsite

About The Position

The Loss Prevention Assistant Manager assists the Senior Manager of Loss Prevention with the department’s daily operations and supports Aztec Shops retail stores, markets, housing and dining facilities, including Snapdragon Stadium. The role focuses on preventing external and internal theft and reducing shrinkage. It continually evaluates loss prevention policies, procedures and practices, and stays current on emerging theft trends, prevention methods and industry strategies. In the absence of the Senior Manager or other department management, the Assistant Manager oversees day-to-day department operations and provides direction and support to Loss Prevention staff. The position is based on site and requires a flexible schedule according to operational needs, including opening, mid-day and closing shifts, nights, weekends and holidays. The employee may work across indoor and outdoor campus and event settings, including crowded, noisy stadium environments, and may encounter unpredictable security incidents. The role may involve operating a company vehicle or golf cart and travel to off-site locations. A background check is required after a conditional offer and must be completed satisfactorily before work begins.

Requirements

High school diploma or GED.
At least five years of Loss Prevention/Security Management experience.
At least one year of experience in a supervisory role.
Familiarity with regulatory requirements and best practices in loss prevention and safety.
Proficiency with computers, CCTV systems, Microsoft Office, Google Workspace, radio communications and radio etiquette.
Ability to read, write and understand English; follow verbal and written instructions; interpret business information, regulations and policy manuals; communicate effectively; and complete written suspect apprehension reports using computer software.
Ability to calculate basic figures and amounts, including discounts, interest, proportions, percentages and volume.
Ability to follow written, verbal or diagrammed instructions, manage problems involving multiple variables and active opposition, and make sound decisions in high-stress situations.
Ability to use a computer and a variety of office machines and equipment.
Ability to communicate verbally and hear sounds for routine and emergency communication, warning devices and digital radio use.
Ability to stand and walk for extended periods, move quickly or run when needed, and perform authorized physical intervention using approved techniques. May occasionally need to lift, carry, push or pull up to 50 pounds; navigate stairs, uneven surfaces and crowded environments; and observe people and surroundings directly or through video surveillance.
Ability to operate computers, video surveillance systems, communication devices and other Loss Prevention and security-related equipment, and exchange information in noisy environments.
Must be at least 18 years of age.
If operating a company vehicle or golf cart, must have a valid driver’s license and no more than three moving violations or accidents, or a combination totaling more than three, in the prior 12 months; proof of driving eligibility is required upon hire.
Must be available for a flexible schedule, potentially including opening, mid-day and closing shifts, nights, weekends and holidays.
Must be able to meet the position’s regular on-site presence requirement; the role is not eligible for remote work.
Must satisfactorily complete the required background check before beginning work.

Nice To Haves

Some college.
Certified Forensic Interviewer (CFI) credential or another investigative certification.
Responsible Beverage Service (RBS) certification, or ability to obtain it within six months of the position start date.

Responsibilities

Assist management with daily operations and theft-related incidents.
Help ensure procedures and guidelines are in place to reduce shrinkage and limit liability to Aztec Shops.
Serve as the day-to-day lead for hourly Loss Prevention Agents; ensure they execute tasks effectively and consistently and coordinate with the Senior Manager to meet team goals.
Support Loss Prevention Agents during active incidents, including theft and fraud, and ensure proper protocols are followed.
Support Snapdragon Stadium events by addressing improper alcohol service, overservice and other alcohol-related concerns.
Assist with Aztec Shops access control.
Serve as the primary point of contact for Loss Prevention matters, including customer issues and complaints, when Loss Prevention management is absent.
Assist with planning, coordinating and preparing investigations involving internal and external theft.
Handle sensitive matters with discretion and confidentiality.
Help ensure the safety and security of residents, guests, staff and property at Aztec Shops owned, operated or leased locations, including residential locations.
Manage the civil demand process and oversee meal plan spot checks.
Oversee and train employees who surveil and apprehend theft suspects.
Ensure proper records are maintained and video surveillance of apprehensions is retained in accordance with CSU policies and applicable laws.
Develop and maintain professional working relationships with customers, coworkers, vendors, student organizations, faculty, staff, University Police, university personnel, law enforcement agencies and security contractors.
Apprehend theft suspects under the authority of California Penal Code Section 490.5(f)(1).
Manage the Grad-Fest security contract.
Provide in-person Loss Prevention awareness training to Aztec Shops Dining and Bookstore employees.
Evaluate surveillance camera coverage and coordinate repairs with the contractor in partnership with the Senior Manager of Loss Prevention.
Assist with upkeep and management of alarm systems, including training new personnel.
Comply with and ensure consistent compliance with company policies and applicable federal, state and local laws and regulations, including those related to employment, safety and health.
Perform other duties as assigned.

Benefits

80% employer-paid medical coverage for the employee and qualified dependents.
90% employer-paid dental coverage for the employee and qualified dependents.
Employer-paid life and AD&D insurance.
Employer-funded defined benefit pension plan.
Vacation and 12 days of sick leave annually.
14 paid holidays.
Up to $5,000 annually in tuition reimbursement.
Voluntary 403(b) matching plan.
457 retirement savings plan (non-matching).
Flexible spending accounts.
Employer employee assistance program (EAP), including financial wellness resources.
Additional employee benefits.