Lookout and Concessions Lead Supervisor

Sundance Mountain Resort•Sundance, UT

12d

About The Position

The Lookout and Concessions Lead Supervisor leads and oversees operations in the Lookout and Concessions departments. The role provides strong leadership, builds a culture of quality, teamwork, and accountability, and sets a hospitable tone to deliver exceptional service and guest experiences. The supervisor manages employees and daily operations, including scheduling, training, service, inventory, product quality, and compliance with company procedures. The position is part-time and seasonal, with variable morning and afternoon shifts Sunday through Saturday. Weekends and holidays are required.

Requirements

At least 1 year of related experience or equivalent education/experience.
Obtain a valid food handler's permit and Tips & Sips alcohol permit within 30 days of hire.
Pass a UDABC background check and submit fingerprints for a liquor license.
Have a clean and clear driving record and be capable of operating a Sundance vehicle.
Be 21 years or older.
Ability to lift 25 pounds regularly and 50 pounds occasionally.
Ability to stand, walk, and perform physical tasks.

Responsibilities

Supervise, train, schedule, and manage employees on assigned shifts.
Ensure compliance with applicable rules, regulations, company policies, and procedures.
Accurately document incidents involving guests or employees.
Inspect employee uniforms, cleanliness, and identification.
Conduct daily line-ups and communicate new procedures.
Maintain a safe work environment and promote teamwork.
Provide courteous service to vendors, guests, and employees.
Handle guest inquiries and complaints and initiate service recovery.
Order and serve food and beverages while ensuring quality.
Clean and maintain work areas and keep them in good repair.
Stock supplies and maintain a safe, sanitary workplace.
Manage payment transactions and maintain knowledge of the Point of Sale system.
Perform side work, set up and break down serving areas, and reset them promptly.
Stay informed about resort events and hours of operation.
Submit orders to vendors regularly, check inventory, and manage costs.
Prepare beverages consistently to company standards, follow recipes, and maintain product presentation.
Educate guests about products and services.
Understand and comply with laws regarding alcohol service; serve alcohol responsibly and communicate beverage knowledge to guests.
Complete paperwork for bar transfers and inventory.
Interview, hire, train, and manage employee performance, including addressing discipline and recognition.
Complete related paperwork and submit it to HR promptly.