Concessions Supervisor

ASM Global•Bossier City, LA

3d•Onsite

About The Position

The Concessions Supervisor provides hands-on leadership and oversight of assigned concession stand operations during events. The role directs concession employees and non-profit groups, reinforces company policies and safety standards, supports team development, and helps maintain efficient service and operational readiness. The supervisor also assists with food preparation, product service, and guest interactions during peak periods, while collaborating with Concessions, Culinary, Operations, and Event Management teams to support successful event execution. The position is responsible for maintaining clean, organized, stocked, and operational concession stands and storage areas; verifying inventories and event paperwork; monitoring product levels; inspecting locations and reporting issues; and distributing and accounting for uniforms, equipment, radios, and supplies. The role requires compliance with food safety, sanitation, alcohol service, and health department regulations, as well as professional communication and positive relationships with guests, staff, volunteers, vendors, and facility partners. This is an onsite position at Brookshire Grocery Arena in Bossier City, Louisiana. Work may involve extended or irregular hours, including nights, weekends, and holidays. The physical demands include extended standing and walking, frequent handling of products and point-of-sale equipment, bending and reaching, lifting and moving items, pushing and pulling carts and equipment, and working in varied environments such as kitchens, coolers, concourses, and outdoor spaces.

Requirements

High school diploma or GED required.
At least one year of experience in food service, concessions, hospitality, retail, or a related operational environment.
Demonstrated leadership ability, including experience directing, coaching, and supporting team members.
Ability to maintain a high level of guest service in a fast-paced, high-volume environment.
Strong verbal and interpersonal communication skills.
Ability to follow oral and written instructions and communicate effectively with employees, management, and guests.
Basic mathematical skills for inventory verification, stand reconciliations, and operational documentation.
Detail-oriented and organized, with the ability to manage multiple priorities simultaneously.
Ability to remain flexible and adapt quickly to changing operational needs.
Flexibility to work extended hours, including nights, weekends, and holidays, due to business requirements.

Nice To Haves

Additional hospitality, food service, or supervisory training.
Knowledge of food safety, sanitation procedures, and applicable health regulations.
Experience with Microsoft Office programs and event management systems.

Responsibilities

Provide hands-on leadership and oversight of assigned concession stand operations during events.
Direct concession employees and non-profit groups to ensure efficient service and operational readiness.
Lead by example and reinforce company policies, procedures, safety standards, and guest service expectations.
Coach, guide, and support team members to encourage continuous improvement and operational consistency.
Demonstrate proper procedures and provide constructive feedback to help develop team members.
Communicate employee performance observations, operational concerns, and development opportunities to management.
Keep assigned concession stands, storage areas, and service equipment clean, organized, fully stocked, and operational.
Verify opening and closing inventories, stand sheets, cashless sales documentation, and other required event paperwork accurately and on time.
Verify inventories with assigned staff and non-profit group leaders before and after each event.
Monitor product levels during events and communicate replenishment needs to management.
Inspect concession locations and report maintenance, equipment, sanitation, and operational issues.
Assist with food preparation, product service, and guest interactions during peak operating periods.
Promote professional and effective radio communication among concession personnel.
Ensure compliance with food safety, sanitation, alcohol service, and health department regulations.
Distribute, collect, and account for uniforms, equipment, radios, and supplies assigned to non-profit groups and concession personnel.
Investigate and report inventory discrepancies, product shortages, and operational concerns.
Recommend improvements to guest service, operational efficiency, product quality, and team performance.
Collaborate with Concessions, Culinary, Operations, and Event Management teams to support successful event execution.
Maintain positive and professional relationships with guests, staff, volunteers, vendors, and facility partners.
Work extended and/or irregular hours, including nights, weekends, and holidays, as business demands require.
Perform other duties as assigned.