Logistics Warehouse Supervisor

EOS•Newark, CA

1d•Onsite

About The Position

EOS IT Solutions is a global technology and logistics company providing collaboration and business IT support services. The IT Logistics Warehouse Lead is a hands-on leadership role responsible for the day-to-day execution of IT logistics and warehouse operations in a fast-paced, customer-focused environment. The role combines operational execution, IT asset management, inventory control, team coordination, and continuous improvement. The lead directs associates, monitors workload and performance, removes operational blockers, and serves as the first escalation point for process, system, quality, and service issues. The successful candidate leads by example and ensures work is accurate, accountable, safe, efficient, and compliant with global processes and SOPs. Responsibilities span team leadership, IT asset movement and traceability, inventory accuracy, quality and process compliance, operational reporting, stakeholder support, and team development. The position may require travel to other regional customer or operational sites and, when authorized, driving a company vehicle between locations. Flexibility may occasionally be needed to accommodate changing schedules, priorities, or urgent customer needs. The listed pay range is $70,300–$73,000 USD. EOS describes this range as a general guideline rather than a compensation guarantee. Offers may take account of job responsibilities, experience, education, knowledge, skills, abilities, internal equity, market data, and applicable laws. EOS states that it is an equal opportunity employer and welcomes applicants regardless of gender, gender identity, gender reassignment, age, religion or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factors.

Requirements

3–5 years of experience leading or coordinating teams in a fast-paced operational environment.
Ability to organize and prioritize work across multiple operational requirements.
Experience working to defined KPIs, SLAs, productivity targets, or service expectations.
Strong leadership skills, including the ability to direct, coach, and support team members.
Strong problem-solving skills and a practical, hands-on approach to resolving operational issues.
Excellent written and verbal communication skills.
Strong organizational and time-management skills and the ability to make timely, informed decisions.
High accuracy, attention to detail, and commitment to data integrity.
Strong customer-service mindset and a proactive approach to identifying and resolving issues.
Ability to work independently and collaborate effectively as part of a wider team.
Flexibility and adaptability in response to changing operational and business requirements.
Comfort using spreadsheets, operational reporting, performance metrics, and inventory or asset-management systems.
Ability to learn and troubleshoot internal systems and technology-related processes.

Nice To Haves

Previous experience in logistics, warehousing, supply chain, IT asset management, or a similar operational environment.
A degree; it is preferred but not required, and relevant operational and leadership experience may be considered.

Responsibilities

Lead and coordinate daily IT logistics and warehouse activities, prioritizing work to meet operational requirements and customer commitments.
Direct warehouse associates through workload allocation, task delegation, and prioritization; provide hands-on operational support during increased demand.
Monitor service, quality, productivity, accuracy, safety, and cost metrics; escalate risks, blockers, SLA concerns, and resource constraints to management.
Serve as the first escalation point for operational, process, quality, and system issues.
Promote accountability, teamwork, engagement, and a positive working environment; support management with performance, attendance, timekeeping, and other day-to-day people matters.
Review associate timecards for accuracy and timely completion.
Coordinate IT assets through inbound, processing, inventory, provisioning, and outbound workflows, including receiving, shipment verification, inspection, processing, and system transactions.
Ensure assets are handled, stored, processed, and shipped according to procedures, customer requirements, security requirements, and asset-management requirements.
Maintain asset traceability throughout the asset lifecycle and support provisioning and order fulfillment to meet customer and partner deadlines.
Coordinate and monitor ETAs for provisioning, order completion, and other operational deliverables.
Diagnose basic hardware, cosmetic, and operating system issues and recommend repair or disposition; troubleshoot internal systems and processes and escalate technical issues as appropriate.
Maintain inventory accuracy and data integrity; coordinate monthly cycle counts, investigate discrepancies, support root-cause analysis and corrective actions, and ensure physical movements are accurately recorded in systems.
Monitor inventory controls and procedures and maintain organized, safe, audit-ready warehouse and storage areas.
Ensure associates follow global SOPs, work instructions, safety requirements, and customer processes; perform or support quality checks and operational audits.
Identify process gaps, recurring errors, and operational risks; support the creation, review, and implementation of SOPs and work instructions when processes change.
Provide daily operational and performance updates to management and support reports, metrics, documentation, and stakeholder updates.
Communicate workload, capacity, risks, delays, and service-impacting issues proactively; work with internal teams and stakeholders to achieve service, quality, and cost objectives.
Communicate professionally and with a customer focus with customers, partners, and internal stakeholders; support urgent or escalated customer requirements when necessary.
Identify and support opportunities to reduce waste, remove unnecessary process steps, improve quality, and increase operational efficiency.
Support continuous improvement initiatives and encourage associates to contribute improvement ideas.
Support associate onboarding, training, cross-training, and capability development; coach team members on processes, quality, productivity, and operational standards.
Share best practices across teams and support consistent, high-quality IT logistics operations.
Travel to regional customer or operational sites when required for business needs, projects, escalations, or temporary workload increases.
When appropriately authorized, drive a company vehicle between operational or customer locations to move equipment, supplies, or support other business requirements.
Occasionally adapt to changing operational schedules, business priorities, or urgent customer needs.