Logistics Operator (Control Tower) Sr. Staff (Korean Bilingual)

SBT Global•Santa Ana, CA

About The Position

The Logistics Operator (Control Tower) Sr. Staff will manage daily Control Tower operations across drayage, rail, transloading centers, warehouse operations, and over-the-road transportation. The role monitors shipment movement and transportation performance, resolves operational issues, and coordinates with logistics partners, internal departments, and overseas offices to ensure timely shipment execution and customer satisfaction. The position develops operational reports, KPI dashboards, and executive presentations; analyzes transportation data for trends, risks, service failures, and cost-saving opportunities; and reviews carrier performance. It also leads optimization, process improvement, automation, and standardization initiatives; supports transportation contract reviews and new logistics programs; and leads and develops team members while providing hands-on operational support. This is a one-year contract role requiring Korean and English fluency. The stated schedule is 8:30 a.m. to 5:30 p.m., with travel up to 20% within the U.S. Pay is approximately $31.77 per hour, depending on experience.

Requirements

Bachelor's degree required.
Bilingual in Korean and English required.
At least 8 years of transportation, logistics, freight forwarding, or supply chain related experience.
Strong experience with drayage, rail transportation, transloading centers, warehouse operations, and OTR transportation.
Strong understanding of international transportation, ocean shipping, freight forwarding, and North American transportation networks.
Experience managing transportation vendors, carrier performance, and customer relationships.
Advanced proficiency in Microsoft Office, especially Excel, including Pivot Tables, XLOOKUP/VLOOKUP, and data analysis, and PowerPoint.
Excellent analytical, organizational, problem-solving, and project management skills.
Ability to prioritize multiple projects and consistently meet deadlines in a fast-paced environment.
Strong presentation, communication, and interpersonal skills, including the ability to work effectively across cross-functional teams.
Experience leading, coaching, and developing team members.
Self-motivated and reliable, with a commitment to delivering high-quality work on time.
Willingness to support the team with both operational tasks and strategic projects.
Ability to travel up to 20% within the U.S.

Nice To Haves

Experience with TMS, WMS, ERP, or logistics visibility platforms.

Responsibilities

Manage daily Control Tower operations across drayage, rail, transloading centers, warehouse operations, and OTR transportation.
Monitor shipment movement and transportation performance to ensure timely execution and proactively resolve operational issues.
Develop and maintain weekly and monthly operational reports, KPI dashboards, and executive presentations for management, customers, and headquarters.
Analyze transportation data to identify trends, operational risks, service failures, and cost-saving opportunities.
Manage relationships with ocean carriers, trucking companies, rail providers, warehouses, terminals, and other logistics partners to improve performance and customer satisfaction.
Review carrier performance and conduct regular business reviews to drive service improvements.
Lead transportation optimization initiatives, process improvements, automation projects, and operational standardization.
Support transportation contract reviews, service agreements, and implementation of new logistics programs.
Coordinate with internal departments and overseas offices to resolve operational issues and ensure smooth shipment execution.
Lead and develop team members while promoting accountability, collaboration, and customer-focused service.
Support day-to-day operations as needed and lead by example with a hands-on approach.
Perform other job-related duties and special projects as assigned.