Logistics Operator (Control Tower) Sr. Staff (Korean Bilingual)

SBT Global, Inc.•Santa Ana, CA

About The Position

The Logistics Operator (Control Tower) Sr. Staff manages daily Control Tower operations across drayage, rail, transloading centers, warehouse operations, and over-the-road transportation. The role monitors shipment movement and transportation performance, proactively resolves operational issues, and develops weekly and monthly operational reports, KPI dashboards, and executive presentations for management, customers, and headquarters. The position analyzes transportation data to identify trends, operational risks, service failures, and cost-saving opportunities. It manages relationships with logistics partners, reviews carrier performance, and leads business reviews, optimization initiatives, process improvements, automation projects, and operational standardization. The role also supports transportation contract reviews, service agreements, and new logistics program implementation; coordinates with internal departments and overseas offices; and leads and develops team members. The position provides hands-on operational support and performs other job-related duties and special projects as assigned. Korean and English bilingual proficiency is required, and travel within the U.S. may be required up to 20%.

Requirements

Bachelor's degree required.
Bilingual in Korean and English required.
At least 8 years of transportation, logistics, freight forwarding, or supply chain-related experience.
Strong experience with drayage, rail transportation, transloading centers, warehouse operations, and OTR transportation.
Strong understanding of international transportation, ocean shipping, freight forwarding, and North American transportation networks.
Experience managing transportation vendors, carrier performance, and customer relationships.
Advanced proficiency in Microsoft Office, especially Excel (Pivot Tables, XLOOKUP/VLOOKUP, and data analysis) and PowerPoint.
Excellent analytical, organizational, problem-solving, and project management skills.
Ability to prioritize multiple projects and consistently meet deadlines in a fast-paced environment.
Strong presentation, communication, and interpersonal skills, including the ability to work effectively across cross-functional teams.
Experience leading, coaching, and developing team members.
Self-motivated, reliable, and committed to delivering high-quality work on time.
Hands-on leadership approach and willingness to support operational tasks and strategic projects.
Ability to travel up to 20% within the U.S.

Nice To Haves

Experience with TMS, WMS, ERP, or logistics visibility platforms.

Responsibilities

Manage daily Control Tower operations across drayage, rail, transloading centers, warehouse operations, and OTR transportation.
Monitor shipment movement and transportation performance to ensure timely execution and proactively resolve operational issues.
Develop and maintain weekly and monthly operational reports, KPI dashboards, and executive presentations for management, customers, and headquarters.
Analyze transportation data to identify trends, operational risks, service failures, and cost-saving opportunities.
Manage relationships with ocean carriers, trucking companies, rail providers, warehouses, terminals, and other logistics partners to improve operational performance and customer satisfaction.
Review carrier performance and conduct regular business reviews to drive continuous service improvements.
Lead transportation optimization initiatives, process improvements, automation projects, and operational standardization.
Support transportation contract reviews, service agreements, and implementation of new logistics programs.
Coordinate with internal departments and overseas offices to resolve operational issues and ensure smooth shipment execution.
Lead and develop team members while promoting accountability, collaboration, and customer-focused service.
Support day-to-day operations as needed and lead by example with a hands-on approach.
Perform other job-related duties and special projects as assigned.