Logistics Operations Supervisor

Hackbarth Delivery Service•Memphis, TN

5d•$42,000 - $47,000

About The Position

Hackbarth Delivery Service is seeking a dedicated, experienced, hands-on Logistics Operations Supervisor to manage the daily flow of work or a specific operational segment, such as route launch. The supervisor works under the authority and oversight of a Terminal Manager, with input into driver negotiations. The supervisor may conduct negotiations and enter tentative agreements, but may not implement them without direct approval and oversight from a Terminal Manager or, as appropriate, a Regional Director. The role provides hands-on oversight of terminal operations and supports seven independent contractor routes. The supervisor helps ensure efficient workflows, customer service, safety, regulatory compliance, cost control, and continuous improvement. Compensation is $42,000–$47,000 annually. The regular schedule is Monday through Friday, 7:00 a.m. to 5:00 p.m.; occasional Saturdays may be required.

Requirements

Proven experience in a leadership or related logistics role.
Strong leadership skills and the ability to motivate and manage a diverse team.
Excellent communication and interpersonal skills.
In-depth knowledge of logistics and supply chain operations.
Proficiency with logistics and inventory management software.
Knowledge of safety and regulatory requirements in the logistics industry.
Strong problem-solving and decision-making abilities.
Exceptional organizational and time-management skills.
Experience with contract negotiation.
Proficiency in Microsoft applications.
Availability to work flexible hours as needed.

Responsibilities

Lead, motivate, and work alongside terminal staff, including supervisors, warehouse associates, drivers, and administrative personnel, fostering accountability, safety, and teamwork.
Supervise daily terminal operations, including loading and unloading, product sorting, routing, inventory management, receive scanning, dock activities, and equipment maintenance.
Supervise and support seven independent contractor routes, ensuring service expectations, safety standards, and delivery performance metrics are met.
Ensure adherence to company safety standards and regulatory requirements, and promote workplace safety protocols.
Maintain customer relationships, address inquiries, resolve operational issues, and provide accurate, timely communication about overages, shortages, and damages (OS&D).
Manage labor, equipment, fleet utilization, and materials to optimize productivity and operational performance.
Maintain facility cleanliness, organization, and upkeep, and ensure facility security procedures are followed.
Monitor operational expenses, identify cost-saving opportunities, and implement practices to meet budgetary and performance goals.
Prepare and maintain reports on terminal operations, productivity, service levels, and key performance indicators for senior leadership.
Identify operational challenges and implement process improvements and best practices to improve efficiency, productivity, and service quality.
Occasionally operate a delivery route during emergencies or staffing shortages to maintain customer service and operational continuity.
Ensure compliance with environmental, transportation, DOT, and workplace safety regulations, as well as company policies and procedures.
Provide input on driver negotiations and conduct negotiations that may result in tentative agreements, subject to approval and oversight by a Terminal Manager or Regional Director.