Logistics Operations Specialist

Tosoh Bioscience, Inc.•Grove City, OH

12d•Onsite

About The Position

The Logistics Operations Specialist supports Tosoh Bioscience, Inc.’s internal and external customers by coordinating the storage, handling, and movement of goods. Under the administrative direction of Supply Chain Management, the role ensures regulatory compliance, accurate documentation, and high-quality customer service. The specialist uses knowledge of company products to respond to inquiries and process orders, maintain customer files, and support efficient operational workflows. This is a full-time, non-exempt role with no supervisory responsibilities, based in Grove City, Ohio, and scheduled during standard business hours.

Requirements

High school diploma or equivalent.
Minimum one year of experience as a Tosoh Customer Operations Specialist.
General knowledge of Import for Export processes.
Commitment to quality, accuracy, and service.
Basic computer skills and demonstrated experience with Microsoft Office software and email applications.
Working knowledge of Tosoh Bioscience, Inc. products.
Working knowledge of life science, medical, and pharmacy-related products.
Ability to interact professionally and effectively with customers and coworkers across Tosoh Bioscience, Inc.
Strong problem-solving, communication, organizational, and time-management skills.
Basic mathematics skills, including adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals.
Ability to use hands and arms to handle, install, position, and move materials and manipulate objects and materials.
Ability to stand, walk, stoop, kneel, and crouch for extended periods.
Ability to regularly lift, move, and handle products and packages weighing up to 25 pounds and occasionally handle approximately 50 pounds.
Ability to climb stairs and ladders throughout the day.
Visual abilities including close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Collaborate with the Inventory Planner to monitor stock levels and optimize inventory to prevent shortages or overstocking.
Enter purchase orders to suppliers, maintain records, and build and maintain supplier relationships.
Receive, inspect, and verify incoming products; stock inventory items; inspect, rotate, and verify inventory levels.
Conduct weekly cycle counts and the annual physical inventory count, and complete receiving paperwork.
Support warehouse operations to facilitate the flow of materials from receipt through customer delivery.
Partner with the Logistics Coordinator to manage shipping schedules, pick and pack instrument orders, and select cost-effective carriers for timely delivery.
Perform pick, pack, and ship duties under the direction of the Warehouse Team Lead.
Assist with Import for Export (IFE), maintain appropriate records, and support inbound receiving.
Support cross-functional projects and continuous improvement initiatives.
Receive and process customer inquiries and orders, including orders received by phone, fax, electronically, or through EDI.
Answer customer questions about product availability, pricing, shipping, returns, and other topics.
Resolve customer complaints, process special orders and returns, and fulfill requests for Certificates of Analysis or Material Safety Data Sheets.
Follow up with customers and suppliers about order status and other inquiries.
Generate warehouse pick lists and other reports, check orders for accuracy, and process customer credit card payments.
Provide cross-functional support within the Supply Chain department as needed.
Maintain electronic and paper customer records according to established procedures.
Receive, file, and maintain MSDS and Certificate of Analysis files and other required documents.
Support the development, maintenance, and continuous improvement of controlled documentation and processes.