Logistics Operations Specialist

World Group • Los Angeles, CA

5d

About The Position

ContainerPort Group, a World Group company, is hiring a Logistics Operations Specialist at one of its office locations in Newark, NJ; Long Beach, CA; Savannah, GA; Memphis, TN; Norfolk, VA; Houston, TX; or Dallas, TX. The role executes customers’ transportation and drayage activity by scheduling shipments, assigning carriers, and monitoring execution while providing a strong experience for shippers and carriers.

The specialist manages carrier relationships and capacity-related objectives, books and dispatches orders, tracks loads and container milestones, and works to ensure freight is picked up and delivered on time. The role maintains accurate transportation management system data, provides customers with visibility through analysis and reporting, identifies opportunities to reduce transit times or costs, and manages billing and invoice exceptions. It also addresses operational variances and constraints, communicates business requirements, understands customer goals and procedures, and participates in new customer implementations and solution discussions.

Requirements

• High school diploma or GED.
• Bachelor’s degree in Transportation, Logistics Management, Business Administration, or a similar field, or two years of applicable job experience.
• Demonstrated experience in logistics coordination, analysis, and problem solving.
• Ability to recognize opportunities for process improvement.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and Outlook.

Responsibilities

• Manage relationships with existing carriers.
• Assist with pricing and carrier-capacity objectives.
• Book and dispatch orders with carriers and help prepare carriers for daily load execution.
• Track load status, manage container milestones, and minimize accessorial charges.
• Coordinate with shippers, carriers, and dispatchers to ensure scheduled pickups and drop-offs occur on time.
• Maintain accurate transportation management system data, freight movement records, updates, key events, and carrier profiles.
• Provide customers with visibility through analysis and reporting.
• Use operational data to identify opportunities to reduce transit times or costs for customers.
• Manage billing and invoice exceptions and meet invoice-processing timelines.
• Manage operational variances, complexities, and constraints between carriers and shipping locations.
• Capture and communicate business issues, challenges, and requirements.
• Understand customer goals, policies, and procedures.
• Participate in new customer implementations and solution-identification discussions.
• Evaluate solutions and analyze identified options.

Benefits

• Competitive compensation.
• Comprehensive benefits package including medical, prescription, dental, vision, life, AD&D, and disability insurance.
• Employee Assistance Program.
• Financial planning.
• 401(k) plan with up to 6% company match.
• Paid Time Off.
• Flexible work arrangements.
• Internal mobility and professional development opportunities.
• Tuition assistance.
• Bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED