Logistics Operations Lead, NORAM

Clariant•Charlotte, NC

1d•Hybrid

About The Position

The Logistics Operations Lead, North America is responsible for the Global Business Service Logistics Operations (GBS LO) organization across the NORAM region. The role ensures agreed service levels to Business and Service Units (BU/SU) while optimizing costs and supporting sustainable solutions. It connects regional operations with global strategy and serves as the primary escalation point for GBS Logistics in NORAM. The position leads a team of nine across NORAM and collaborates with global teams. It works across Business and Service Units, engaging senior stakeholders and supporting communication, management engagement, and feedback between GBS and regional BU/SUs. The role calls for strategic thinking, effective decision-making, strong communication and influencing skills, and experience leading intercultural teams. Clariant is a Swiss-based global specialty chemicals company focused on Care Chemicals, Catalysts, and Adsorbents & Additives. Its stated purpose is to create solutions that foster sustainability in different industries. Clariant also describes its commitment to diversity, equity, inclusion, and equal opportunity.

Requirements

At least 5 years of management experience with direct personnel responsibility.
Ability to conduct strategic and tactical process planning based on business needs.
Bachelor’s degree in business management, Supply Chain Management, or Logistics; equivalent work experience may be considered instead of a degree.
International and cross-cultural exposure, with the ability to communicate and influence effectively at all organizational levels, including beyond one's direct area of responsibility.
Advanced business acumen and proficient financial management skills.
Demonstrated ability to partner with business and service organizations on direction and prioritization, drive change, and establish new services to meet evolving business needs.
Proficient decision-making, negotiation, strategic thinking, and communication skills.
Ability to travel within NORAM and to global workshops as needed; travel is stated as less than 20%.

Responsibilities

Develop and implement regional logistics strategy and processes aligned with BU service levels and GBS LO standards.
Develop and maintain the Logistics Operations organization across Procurement, Compliance, and Operations.
Set regional and country targets, including BU service levels and budgets, and ensure they are achieved.
Track performance using harmonized process KPIs that reflect end-to-end process performance.
Continuously optimize services and the organization to meet BU objectives for service levels and cost.
Provide proactive, innovative, and sustainable solutions that add measurable value to BU/SUs.
Participate regularly with Regional Leadership and the GBS Global Leadership team.
Act as the interface between GBS and the region by supporting communication, perception management, and feedback loops.
Develop and actively track change requests and the status of new solutions, communicating impacts to relevant stakeholders.
Manage, motivate, and develop employees in line with Clariant's management principles.
Ensure an efficient functional and operational structure that provides opportunities for individual growth.