Logistics Operations Lead, NORAM

Clariant•Charlotte, NC

1d•Hybrid

About The Position

The Logistics Operations Lead, North America, is responsible for the Global Business Service Logistics Operations (GBS LO) organization across the NORAM region. The role ensures agreed service levels for Business and Service Units (BU/SU), while optimizing costs and delivering sustainable solutions. It operates at the intersection of regional operations and global strategy and serves as a key bridge between GBS and regional BU/SUs, supporting communication, senior-level engagement, and escalations for GBS Logistics in NORAM. The position leads a team of 9 across NORAM and collaborates with global teams in an intercultural, cross-functional environment. The role drives regional logistics strategy, service and cost performance, continuous improvement, stakeholder partnerships, and employee development. The ideal candidate is strategic and results-driven, with effective decision-making, strong communication, the ability to influence beyond their direct area of responsibility, and experience leading intercultural teams.

Requirements

Experience leading intercultural teams.
Effective decision-making and strategic thinking skills.
Outstanding communication abilities.
Proven capacity to influence beyond one's direct area of responsibility.

Responsibilities

Develop and implement regional logistics strategy and processes aligned with BU service levels and GBS LO standards.
Develop and maintain the Logistics Operations organization across Procurement, Compliance, and Operations.
Set regional and country targets, including BU service levels and budgets, and ensure they are achieved.
Track performance using a harmonized set of process KPIs reflecting end-to-end process performance.
Continuously optimize services and the organization to meet BU objectives for service levels and cost.
Provide proactive, innovative, and sustainable solutions that add measurable value to BU/SUs.
Participate regularly with Regional Leadership and the GBS Global Leadership team.
Act as the interface between GBS and the region by supporting communication, perception management, and feedback loops.
Develop and actively track change requests and the status of new solutions, communicating impacts to relevant stakeholders.
Manage, motivate, and develop employees in line with Clariant's management principles.
Ensure an efficient functional and operational structure that provides opportunities for individual growth.