Logistics Operations Engineer

KNAPP North America • Thief River Falls, MN

1h

About The Position

The Logistics Operations Engineer (LOE) provides software-focused operational support to keep a customer’s automated warehouse stable and running. The role monitors and troubleshoots KiSoft production environments, triages software incidents, restores service through operational actions within scope, and coordinates resolution by guiding on-site resources such as RMTs and escalating to the Service Desk when additional support is needed. The position also communicates system status and incident updates, provides shift handover information, maintains support documentation and tickets, and prepares internal reports.

Requirements

• Bachelor’s degree in computer science, Software Engineering, Information Systems, Computer Engineering, or a related field; equivalent relevant education or experience is also considered.
• Strong incident communication, documentation, and cross-team coordination skills.
• Technical knowledge of Linux, Windows 11, and Linux Server.
• Technical knowledge of Oracle databases, PL/SQL, and Java and/or C++.
• General understanding of automated warehouse equipment concepts to support communication and troubleshooting.
• Ability to work independently and as part of a team.
• Basic understanding of software development concepts.
• Ability to work under pressure.
• Authorization to work in the U.S.
• Passport or ability to obtain a passport.

Responsibilities

• Monitor and support the KiSoft ONE and KiSoft SRC software products to maintain stable warehouse operations.
• Respond to and triage software incidents, taking appropriate operational actions within scope to restore service.
• Coordinate with on-site resources and support teams, escalating as needed to resolve issues and minimize downtime.
• Communicate system status and incident updates to relevant stakeholders and provide effective shift handover information.
• Maintain accurate support documentation and tickets, including Problem Management tickets for recurring issues.
• Prepare and provide internal reports as required.

Benefits

• Industry-competitive compensation.
• Health, dental, vision, and life insurance, Flexible Spending Accounts, and short- and long-term disability coverage.
• 401(k) with an employer match and no vesting.
• Paid vacation and holidays.
• Profit sharing.
• Paid parental leave.
• Subsidized daycare.
• Tuition reimbursement.
• Pet insurance.

What This Job Offers

• Job Type: Full-time