Logistics Operations Engineer

KNAPP North America•Elwood, IL

19h•$70,000 - $120,000

About The Position

The Logistics Operations Engineer (LOE) provides software-focused operational support to keep a customer’s automated warehouse stable and running. The role monitors and troubleshoots KiSoft production environments, triages software incidents, restores service through operational actions when possible, and coordinates resolution by guiding on-site resources and escalating to the Service Desk when additional support is required. The position requires travel of 15% and overtime as required by work.

Requirements

Bachelor’s degree in computer science, Software Engineering, Information Systems, Computer Engineering, or a related field; equivalent relevant education or experience will also be considered.
Strong incident communication, documentation, and cross-team coordination skills.
Technical knowledge of Linux, Windows 11, and Linux Server.
Technical knowledge of Oracle databases, PL/SQL, Java and/or C++.
General understanding of automated warehouse equipment concepts to support communication and troubleshooting.
Ability to work independently and in a team.
Basic understanding of software development concepts.
Ability to work under pressure.
Authorization to work in the U.S.
Passport or ability to obtain a passport.
Professional office etiquette is required at all times.

Responsibilities

Monitor and support KiSoft ONE and KiSoft SRC software products to maintain stable warehouse operations.
Respond to and triage software incidents, taking appropriate operational actions within scope to restore service.
Coordinate with on-site resources and support teams, escalating as needed to resolve issues and minimize downtime.
Communicate system status and incident updates to relevant stakeholders and provide effective shift handover information.
Maintain accurate support documentation and tickets, including Problem Management tickets for recurring issues.
Prepare and provide internal reports as required.