Logistics Data Center Program Manager

Microsoft • Atlanta, GA

5d

About The Position

As a Microsoft Data Center Project Manager (DCPM), you will troubleshoot service incidents, manage assigned projects to meet service delivery objectives, and escalate issues to appropriate stakeholders to remove obstacles. You will follow safety policies and procedures and participate in root cause analysis of incidents. The role offers opportunities to develop an understanding of data center procedures, collaborate across teams, and mentor others by sharing best practices.

Microsoft Cloud Operations & Innovation (CO+I) delivers the core infrastructure and foundational technologies for Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Azure. CO+I operates a global portfolio of more than 200 data centers in 32 countries, supporting services for customers and businesses worldwide. Environmental sustainability and optimization are priorities in data center design and operations.

The position is classified as Data Center Operations Management IC3. The typical U.S. base pay range is $84,400–$168,800 per year; a separate range of $118,800–$186,600 applies in the San Francisco Bay Area and New York City metropolitan area. Certain roles may be eligible for benefits and other compensation. The posting will remain open for at least five days and accept applications until the position is filled.

Requirements

• High school diploma or equivalent and at least 1 year of industry experience, or at least 2 years of industry experience and college coursework.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• At least 2 years of experience in critical environment infrastructure, such as UPS, generators, or AHUs, or in physical IT infrastructure, such as servers, SANs, networking, capacity, data center racks/enclosures, or structured cabling.
• Technical college degree in Computer Science, Mathematics, Telecommunications, Electrical or Mechanical Engineering, or a related field.
• Applicable certifications such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.

Responsibilities

• Manage assigned projects to meet service delivery objectives and escalate to stakeholders to remove obstacles.
• Troubleshoot service incidents and escalate as appropriate to meet SLA/OLAs while minimizing disruption to customers and the business.
• Follow safety and security policies and procedures, and immediately report safety or security concerns.
• Participate in root cause analysis of incidents.
• Control costs, adhere to budget requirements, and contribute to staying within budget.
• Recognize potential customer impact from events or issues, communicate that impact, and plan accordingly.
• Review schedules proactively and avoid conflicts where possible.
• Identify and coordinate customer solutions, manage expectations, and offer alternatives.
• Manage relationships with clients and suppliers so expectations are clarified, understood, documented, and met.
• Suggest ways to reduce maintenance risk and coordinate with others to accommodate scheduling needs.
• Take accountability for end-to-end service quality, completeness, and customer experience, including availability, safety, security, and customer service.
• Support escalation of issues to the appropriate owner.
• Collaborate across teams and share best practices through mentorship.

Benefits

• Certain roles may be eligible for benefits and other compensation; specific benefits are not listed.
• CO+I offers trainings and growth opportunities, including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED