Data Center Program Manager
About The Position
As a Microsoft Data Center Project Manager (DCPM) in Cloud Operations & Innovation (CO+I), you will troubleshoot service incidents, manage assigned projects to meet service delivery objectives, and escalate issues to appropriate stakeholders to remove obstacles. You will follow safety policies and procedures and participate in root cause analysis of incidents. The role offers opportunities to develop an understanding of data center procedures, collaborate across teams, and mentor colleagues by sharing standard practices. CO+I delivers the infrastructure and foundational technologies supporting Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The organization supports a global portfolio of more than 200 data centers in 32 countries and millions of servers. Environmental sustainability and optimization are central to Microsoft's data center design and operations. Microsoft also describes a culture grounded in growth, innovation, collaboration, respect, integrity, accountability, and inclusion.
Requirements
- High school qualification or equivalent and at least 2 years of experience supporting IT equipment or related technology, or delivering server and network deployment projects in large-scale environments, or equivalent experience.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Nice To Haves
- At least 2 years of experience in critical environment infrastructure, such as UPS, generators, or AHUs, or in physical IT infrastructure, such as servers, SANs, networking, capacity, data center racks/enclosures, or structured cabling.
- Technical college degree in Computer Science, Math, Telecommunications, Electrical or Mechanical Engineering, or a related field.
- Applicable certifications, such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.
Responsibilities
- Manage costs responsibly, adhere to budget requirements, and contribute to staying within budget.
- Follow safety and security policies and procedures, and immediately report safety or security issues or concerns.
- Troubleshoot service incidents and escalate as appropriate to meet SLA/OLAs while minimizing disruption to customers and the business.
- Recognize potential customer impact from events and issues, communicate that impact, and plan accordingly.
- Review schedules proactively, avoid conflicts where possible, coordinate customer solutions, manage expectations, and offer alternatives.
- Manage client and supplier relationships to ensure expectations are clarified, understood, documented, and met.
- Suggest ways to reduce maintenance risk and work with others to accommodate scheduling needs.
- Take accountability, in alignment with management priorities, for end-to-end service quality and the resulting customer experience, including availability, safety, security, and customer service; support escalation to the appropriate issue owner.
- Embody Microsoft's culture and values.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
