Data Center Program Manager
About The Position
As a Microsoft Data Center Project Manager (DCPM), you will troubleshoot service incidents, manage assigned projects to meet service delivery objectives, and escalate issues to appropriate stakeholders to remove obstacles. You will follow safety policies and procedures and participate in root cause analysis of incidents. The role offers opportunities to build understanding of data center procedures, collaborate across teams, and mentor colleagues by sharing best practices. Microsoft Cloud Operations & Innovation (CO+I) delivers the core infrastructure and foundational technologies behind Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The organization supports a global portfolio of more than 200 data centers in 32 countries and millions of servers. Its design and operations emphasize environmental sustainability and optimization.
Requirements
- High school diploma or equivalent and at least 1 year of industry experience, or at least 2 years of industry experience and college coursework.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Nice To Haves
- At least 2 years of experience in critical environment infrastructure (such as UPS, generators, or AHUs) or physical IT infrastructure (such as servers, SANs, networking, capacity, data center racks/enclosures, or structured cabling).
- Technical college degree in Computer Science, Math, Telecommunications, Electrical or Mechanical Engineering, or a related field.
- Applicable certifications such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.
Responsibilities
- Demonstrate cost awareness, adhere to budget requirements, keep costs reasonable, and contribute to staying within budget.
- Follow safety and security policies and procedures, and immediately report safety or security issues and concerns.
- Troubleshoot service incidents and escalate as appropriate to meet SLA/OLAs while minimizing disruption to clients, customers, and the business.
- Recognize potential customer impacts from events and issues, communicate those impacts, and plan accordingly.
- Review schedules proactively, avoid conflicts where possible, coordinate solutions, manage expectations, and offer alternatives.
- Manage client and supplier relationships to clarify, understand, document, and meet expectations.
- Suggest ways to reduce the risk of maintenance and work with others to accommodate scheduling needs.
- Take accountability for end-to-end service quality, completeness, and customer experience, including availability, safety, and security; support escalation of issues to the appropriate owner.
- Participate in root cause analysis of incidents.
- Share best practices and provide mentorship across data centers.
- Embody Microsoft's culture and values.
Benefits
- Professional development and training opportunities, including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
- Certain roles may be eligible for benefits and other compensation; details are available at the linked Microsoft careers pay-information page.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
