Data Center Program Manager

Microsoft•Atlanta, GA

11h

About The Position

As a Microsoft Data Center Project Manager (DCPM) in Cloud Operations & Innovation (CO+I), you will troubleshoot service incidents, manage assigned projects to meet service delivery objectives, and escalate issues to appropriate stakeholders to remove obstacles. You will follow safety policies and procedures, participate in root cause analysis of incidents, build an understanding of data center procedures, collaborate across teams, and share best practices through mentorship across data centers. CO+I delivers the core infrastructure and foundational technologies for Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. Microsoft operates a global portfolio of more than 200 data centers in 32 countries, supporting services for more than 1 billion customers and 20 million businesses in over 90 countries. Environmental sustainability and optimization are central to data center design and operations. The organization also offers employee development opportunities, including career rotation programs, diversity and inclusion training and events, and professional certifications.

Requirements

High school diploma or equivalent and at least 1 year of industry experience, or at least 2 years of industry experience and college coursework.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

At least 2 years of experience in critical environment infrastructure (such as UPS, generators, or AHUs) or physical IT infrastructure (such as servers, SANs, networking, capacity, data center racks/enclosures, or structured cabling).
Technical college degree in Computer Science, Math, Telecommunications, Electrical or Mechanical Engineering, or a related field.
Applicable certifications such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.

Responsibilities

Demonstrate cost conscientiousness, adhere to budget requirements, keep costs reasonable, and contribute to staying within budget.
Follow safety and security policies and procedures, and promptly report safety or security issues and concerns.
Troubleshoot service incidents and escalate as appropriate to meet SLA/OLAs while minimizing disruption to customers and the business.
Recognize potential customer impacts from events and issues, communicate those impacts, and plan accordingly.
Proactively review schedules and avoid conflicts where possible.
Identify and coordinate customer solutions, manage expectations, and offer alternatives.
Manage client and supplier relationships to clarify, document, understand, and meet expectations.
Suggest ways to reduce maintenance risks and work with others to accommodate scheduling needs.
Take accountability, in alignment with management priorities, for end-to-end service quality, completeness, and customer experience, including availability, safety, security, and customer service.
Support escalation of issues to the appropriate owner.
Participate in root cause analysis of incidents.
Manage assigned projects to meet service delivery objectives and escalate obstacles to appropriate stakeholders.
Collaborate across teams and share best practices, including through mentorship across data centers.