Data Center Program Manager
About The Position
As a Microsoft Data Center Program Manager (DCPM), you will troubleshoot service incidents, manage assigned projects to meet service delivery objectives, and escalate issues to appropriate stakeholders to remove obstacles. You will follow safety policies and procedures and participate in root cause analysis of incidents. The role provides opportunities to develop an understanding of data center procedures, collaborate across teams, and mentor others by sharing best practices. Microsoft’s Cloud Operations & Innovation (CO+I) powers its cloud services and provides the core infrastructure and foundational technologies for services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. CO+I offers employee development opportunities such as career rotation programs, diversity and inclusion training and events, and professional certifications. Microsoft operates a global portfolio of more than 200 data centers in 32 countries. Environmental sustainability and optimization are central to its data center design and operations.
Requirements
- High school diploma or equivalent and at least 1 year of industry experience, or at least 2 years of industry experience and college coursework.
- Ability to meet Microsoft, customer, and/or government security screening requirements.
- Ability to pass the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
- Citizenship must be verified with a valid passport due to citizenship-based legal restrictions for work supporting certain U.S. government agency customers.
- May be required to pass a Criminal Justice Information Services (CJIS) background check conducted by authorized agencies.
Nice To Haves
- At least 2 years of experience in critical environment infrastructure (such as UPS, generators, or AHUs) or physical IT infrastructure (such as servers, SANs, networking, capacity, data center racks/enclosures, or structured cabling).
- Technical college degree in Computer Science, Math, Telecommunications, Electrical or Mechanical Engineering, or a related field.
- Applicable certifications such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.
Responsibilities
- Demonstrate conscientiousness about costs, adhere to budget requirements, keep costs reasonable, and contribute to staying within budget.
- Follow safety and security policies and procedures, and immediately report safety or security issues or concerns.
- Troubleshoot service incidents and escalate as appropriate to meet SLA/OLAs while minimizing disruption to clients, customers, and the business.
- Recognize potential customer impacts from events and issues, communicate those impacts, and plan accordingly.
- Proactively review schedules and avoid conflicts when possible; identify and coordinate customer solutions, manage expectations, and offer alternatives.
- Manage relationships with clients and suppliers to clarify, document, understand, and meet expectations.
- Suggest ways to reduce risks associated with maintenance and work with others to accommodate scheduling needs.
- Be accountable for end-to-end service quality, completeness, and customer experience—including availability, safety, security, and customer service—and support escalation of issues to the appropriate owner.
- Embody Microsoft’s culture and values.
Benefits
- The company offers training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
- Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available through the linked Microsoft careers page.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
