Data Center Program Manager

Microsoft • Boydton, VA

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About The Position

As a Microsoft Data Center Program Manager (DCPM), you will troubleshoot service incidents, manage assigned projects to meet service delivery objectives, and escalate issues to appropriate stakeholders to remove obstacles. You will follow safety policies and procedures and participate in root cause analysis of incidents. The role offers the opportunity to build an understanding of data center procedures, collaborate across teams, and mentor others by sharing best practices.

Microsoft’s Cloud Operations & Innovation (CO+I) powers its cloud services and delivers the core infrastructure and foundational technologies for online services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. CO+I supports a global portfolio of more than 200 data centers in 32 countries and millions of servers. Its design and operations prioritize environmental sustainability and optimization.

Requirements

• High school diploma or equivalent and 1+ years of industry experience, or 2+ years of industry experience and college coursework.
• Ability to meet Microsoft, customer, and/or government security screening requirements.
• Pass the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
• Citizenship verification with a valid passport is required due to citizenship-based legal restrictions.
• May be required to pass a Criminal Justice Information Services (CJIS) background check.

Nice To Haves

• 2+ years of experience in critical environment infrastructures (e.g., UPS, generator, AHU) or physical IT infrastructures (e.g., servers, SANs, networking, capacity, data center racks/enclosures, structured cabling).
• Technical college degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or a related field.
• Applicable certifications such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.

Responsibilities

• Adhere to budget requirements, keep costs reasonable, and contribute to staying within budget.
• Follow safety and security policies and procedures, and immediately report safety or security issues or concerns.
• Troubleshoot service incidents and escalate as appropriate to meet SLA/OLAs with minimal disruption to customers and the business.
• Recognize and communicate potential customer impacts of events and issues, and plan accordingly.
• Review schedules proactively and avoid conflicts where possible.
• Identify, coordinate, and manage expectations while offering alternatives when defining customer solutions.
• Manage client and supplier relationships to clarify, document, and meet expectations.
• Suggest ways to reduce maintenance risks and work with others to accommodate scheduling needs.
• Be accountable for end-to-end service quality, completeness, and customer experience, including availability, safety, security, and customer service, in alignment with management priorities.
• Support escalation of issues to the appropriate owner.
• Participate in root cause analysis of incidents.
• Mentor across data centers by sharing best practices.

Benefits

• Certain roles may be eligible for benefits and other compensation.
• Professional certifications and training and growth opportunities, including Career Rotation Programs and Diversity & Inclusion trainings and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED