Data Center Program Manager

Microsoft • Wenatchee, WA

7h

About The Position

As a Microsoft Data Center Project Manager (DCPM) in Cloud Operations & Innovation (CO+I), you will troubleshoot service incidents, manage assigned projects to meet service delivery objectives, and escalate issues to appropriate stakeholders to remove obstacles. You will follow safety policies and procedures, participate in root cause analysis of incidents, develop an understanding of data center procedures, collaborate across teams, and mentor others by sharing standard practices.

CO+I delivers the infrastructure and foundational technologies behind Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and Azure. The organization operates a global portfolio of more than 200 data centers in 32 countries and millions of servers, supporting services for more than 1 billion customers and 20 million businesses in over 90 countries. Environmental sustainability and optimization are priorities in data center design and operations.

Requirements

• High school qualification or equivalent and at least 2 years of experience supporting IT equipment or related technology, or delivering server and network deployment projects in large-scale environments; equivalent experience is also accepted.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• At least 2 years of experience in critical environment infrastructure, such as UPS, generators, or AHUs, or in physical IT infrastructure, such as servers, SANs, networking, capacity, data center racks/enclosures, or structured cabling.
• Technical college degree in Computer Science, Math, Telecommunications, Electrical or Mechanical Engineering, or a related field.
• Applicable certifications such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.

Responsibilities

• Manage costs conscientiously, adhere to budget requirements, and contribute to keeping work within budget.
• Follow safety and security policies and procedures, and immediately report safety or security issues and concerns.
• Troubleshoot service incidents and escalate as appropriate to meet SLAs/OLAs while minimizing disruption to customers and the business.
• Recognize potential customer impacts of events and issues, communicate those impacts, and plan accordingly.
• Proactively review schedules and avoid conflicts when possible.
• Identify and coordinate customer solutions, manage expectations, and offer alternatives.
• Manage relationships with clients and suppliers to clarify, document, understand, and meet expectations.
• Suggest ways to reduce maintenance risk and coordinate with others to accommodate scheduling needs.
• Take accountability for end-to-end service quality and customer experience, including availability, safety, security, and customer service.
• Support escalation of issues to the appropriate owner.
• Participate in root cause analysis of incidents.
• Collaborate across teams and share standard practices through mentorship.

Benefits

• Certain roles may be eligible for benefits and other compensation.
• Training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED