Logistics Data Center Program Manager
About The Position
As a Microsoft Data Center Project Manager (DCPM) in Cloud Operations & Innovation (CO+I), you will troubleshoot service incidents and manage assigned projects to meet service delivery objectives, escalating issues to appropriate stakeholders to remove obstacles. You will follow safety policies and procedures, participate in root cause analysis of incidents, build an understanding of data center procedures, collaborate across teams, and share best practices through mentorship across data centers. CO+I delivers core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. Microsoft operates a global portfolio of more than 200 data centers in 32 countries. Environmental sustainability and optimization are priorities in data center design and operations. The role emphasizes service quality, customer experience, safety, security, and budget awareness.
Requirements
- High school diploma or equivalent and at least 1 year of industry experience, or at least 2 years of industry experience and college coursework.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Nice To Haves
- At least 2 years of experience in critical environment infrastructure (such as UPS, generators, or AHUs) or physical IT infrastructure (such as servers, SANs, networking, capacity, data center racks/enclosures, or structured cabling).
- Technical college degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or a related field.
- Applicable certifications such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.
Responsibilities
- Use cost-conscious judgment, adhere to budget requirements, keep costs reasonable, and contribute to staying within budget.
- Follow safety and security policies and procedures, and immediately report safety or security issues or concerns.
- Troubleshoot service incidents and escalate as appropriate to meet SLA/OLAs while minimizing disruption to clients, customers, and the business.
- Recognize potential customer impacts from events and issues, communicate those impacts, and plan accordingly.
- Review schedules proactively, avoid conflicts where possible, identify and coordinate customer solutions, manage expectations, and offer alternatives.
- Manage relationships with clients and suppliers to ensure expectations are clarified, understood, documented, and met.
- Suggest ways to reduce risks associated with maintenance and work with others to accommodate scheduling needs.
- Be accountable for end-to-end service quality, completeness, and customer experience, including availability, safety, and security; support escalation of issues to the appropriate owner.
- Participate in root cause analysis of incidents.
- Collaborate across teams and share best practices through mentorship across data centers.
Benefits
- The company offers training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
- Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available through the linked Microsoft careers page.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
