Logistics Customer Service Representative
About The Position
The Logistics Customer Service Representative (CSR) I supports clients using Jewelers Mutual’s Shipping Solution product. The role handles inbound and outbound customer calls, responds to inquiries, troubleshoots system issues, and completes operational tasks needed to deliver logistics services in accordance with company security protocols and standard operating procedures. The representative also helps onboard and train customers on the online shipping platform and communicates with carriers and clients to resolve inquiries and investigate missing packages. The position is scheduled Monday through Friday, 9:00 a.m. to 5:30 p.m. Central Time, with Saturday coverage as needed by the business. The work involves prolonged periods sitting at a desk and using a computer, with occasional standing, walking, handling or touching objects or controls, and talking or hearing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school degree or equivalent.
Nice To Haves
- One to three years of customer service experience.
- Familiarity with Microsoft Office.
- Property/casualty insurance background.
- Jewelry industry experience.
Responsibilities
- Handle customer requests, answer incoming phone calls, and respond to inquiries according to service standards and standard operating procedures.
- Troubleshoot and recreate customer system issues to identify appropriate solutions.
- Assist customers with questions about company services, including small parcel shipping, transit insurance, and Anti-Money Laundering compliance.
- Train new customers in the use of the company’s online services and shipping platform.
- Correct and submit carrier supply orders for clients.
- Onboard new customers and address their immediate questions about navigating the online shipping platform.
- Communicate with carriers and clients by email to resolve inquiries and open investigations into missing packages.
- Monitor the shipping email inbox and respond to customer inquiries.
- Perform operational tasks in accordance with company security protocols and standard operating procedures.
Benefits
- Performance bonuses.
- Generous paid time off.
- 401(k) matching and additional company contributions.
- 50% charitable gift matching.
- Paid volunteer time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
