Customer Service & Logistics Specialist

Honey Smoked Fish Co.•Denver, CO

10d•Onsite

About The Position

Honey Smoked Fish Company is seeking a detail-oriented, resourceful Customer Service & Logistics Specialist to manage customer order execution, coordinate transportation, negotiate freight rates, and resolve service issues. Reporting to the Customer Service Manager, the role takes ownership of customer orders from receipt through delivery and works with internal teams and external customers in a fast-paced environment. The position is on-site at the company headquarters in Denver, Colorado, with no out-of-state travel requirements. The role is part of an entrepreneurial, rapidly growing manufacturer of ready-to-eat smoked salmon products serving major retailers and other distribution channels. Strong performance means accurate and timely order execution with minimal errors, competitive freight rates and appropriate carrier selection without compromising service, proactive problem resolution, reliable follow-through, independent prioritization, and effective cross-functional collaboration.

Requirements

At least three years of experience in customer service, order management, logistics or freight coordination, or a closely related customer-facing operations role.
Demonstrated ability to negotiate freight rates, compare transportation options, and balance cost with service reliability.
Very strong attention to detail, organization, and problem-solving skills.
Ability to manage competing priorities and make independent decisions.
Strong internal and external communication skills.
Working proficiency with Microsoft Excel, Outlook, and business systems.

Nice To Haves

Experience in a CPG food business.
Experience with refrigerated freight.
Professional working proficiency in both English and Spanish.
Familiarity with Acctivate, SPS Commerce, EDI transactions, or major retailer portals.

Responsibilities

Process, verify, and maintain customer purchase orders, including items, quantities, pricing, ship dates, and customer-specific requirements.
Coordinate order changes, inventory availability, fulfillment, and timely customer updates with customers and internal teams.
Monitor open orders and delivery status; investigate and resolve discrepancies, shortages, delivery refusals, and service issues.
Source and compare carrier quotes and negotiate competitive full-truckload, less-than-truckload, and temperature-controlled freight rates.
Select carriers and book shipments within approved cost and service guidelines.
Coordinate pickups, appointments, and shipping documentation; obtain proof of delivery; monitor shipments and respond to disruptions.
Identify freight savings through routing, consolidation, scheduling, and carrier performance reviews.
Review freight charges and accessorial fees, investigating and negotiating discrepancies or disputes.
Maintain accurate records in Acctivate ERP, spreadsheets, customer portals, and freight tracking tools.
Support EDI-related order and shipping workflows and comply with retailer routing, appointment, and documentation requirements.
Escalate and resolve freight cost changes, unusual charges, potential retailer penalties, major service failures, or changes to customer commitments.
Proactively communicate delays, exceptions, and changes to relevant internal and external stakeholders.
Work closely with Production, Warehouse, Sales, QA, Finance, and third-party logistics providers.