Logistics & Customer Service Coordinator

Hultec Group • Spring, TX

6d

About The Position

Hultec is hiring a Logistics & Customer Service Coordinator to serve as a primary point of contact for customers and coordinate orders from placement through delivery. The position involves managing customer orders, allocating inventory according to urgency and customer requirements, planning shipments and routes, and resolving issues proactively. The coordinator works closely with logistics, warehouse, sales, operations, supply chain, customers, and transportation partners in a fast-paced environment.

The role also uses customer purchase history and order frequency to analyze buying trends, produce monthly reports, and support inventory planning. It focuses on timely, accurate order fulfillment, efficient truck utilization, reduced freight costs, and customer satisfaction. Success is measured by on-time delivery and customer satisfaction, truck buildout and freight-cost reduction through combined shipments, order accuracy, and response time to customer questions.

Requirements

• At least 5 years of experience in logistics, shipping coordination, order fulfillment, or customer service.
• Experience managing expedited, time-sensitive, or priority shipments is strongly preferred.
• Working knowledge of freight shipping, including LTL/FTL, parcel, and carrier networks.
• Experience with ERP, inventory, or order management systems and shipment-tracking tools.
• Strong Excel skills.
• Excellent written and verbal communication skills and a customer-first approach.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
• Analytical and problem-solving skills, including the ability to identify patterns in order and route data.
• Ability to work effectively with customers, carriers, vendors, warehouse personnel, and internal departments.
• Professional and customer-focused attitude.

Nice To Haves

• Distribution or manufacturing experience.
• Experience with inventory allocation or order prioritization.
• Associate's or bachelor's degree in supply chain, logistics, or business.
• Experience with a transportation management system (TMS) or route-planning software.
• Bilingual English/Spanish.

Responsibilities

• Serve as the primary customer contact for quotes, inventory checks, orders, shipments, deliveries, and service inquiries.
• Maintain accurate customer records, order information, and shipment details.
• Enter, process, and check orders for accuracy, pricing, and availability.
• Monitor orders from placement through fulfillment and final delivery, and provide customers with shipment status, inventory availability, and estimated delivery information.
• Communicate shipment updates, delays, changes, and other issues promptly, offering alternatives when available.
• Build and maintain positive relationships with customers and transportation partners; address questions, concerns, and service requests professionally.
• Communicate customer expectations and delivery requirements to relevant parties.
• Resolve order issues, returns, and claims, escalating complex cases to the appropriate team.
• Coordinate inventory allocation based on urgency, customer requirements, order priorities, available inventory, and delivery commitments.
• Work with sales, warehouse, logistics, and operations teams to allocate inventory appropriately and balance competing priorities.
• Monitor outstanding orders and allocations, identify shortages or conflicts, and communicate them to appropriate departments.
• Analyze customer purchase history and order frequency, generate monthly reports, and use order history and customer communications to predict buying patterns and coordinate inventory planning with supply chain.
• Plan outbound shipments based on routes, delivery regions, and carrier schedules.
• Consolidate orders going to the same region or route to reduce freight costs and improve truck utilization.
• Manage, track, and communicate expedited and priority shipments to meet delivery deadlines; confirm requirements, appointments, routing, and timing.
• Monitor expedited shipments, identify potential delays, and coordinate corrective actions before customer impact.
• Coordinate with carriers, drivers, warehouses, and internal departments on time-sensitive shipments.
• Track shipments in transit and resolve carrier problems such as delays, damage, or missed pickups.
• Escalate service issues, delays, and delivery concerns to appropriate parties.
• Report shipping metrics, including freight cost per order, on-time delivery, and consolidation rate, and suggest improvements.
• Support operational goals and customer satisfaction.

Benefits

• Health insurance, including PPO, HMO, and HSA plans with employer contributions.
• Dental and vision insurance.
• Paid time off.
• 401(k) with a 6% company match; 100% fully vested.
• Short-term and long-term disability coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed