Customer Service Associate - Logistics

Penske • Dearborn, MI

4d

About The Position

A Penske Logistics Customer Service Associate monitors delivery schedules to help ensure timely delivery of materials and products to customer locations. The role manages time-sensitive information and transactions by tracking shipments for pickup, estimating arrival and delivery times, and recovering loads when necessary. The associate communicates with internal and external customers to meet business needs and works with carriers and customers to resolve transportation issues. Openings are available on several schedules, including daytime, evening, and overnight shifts across Thursday through Sunday, Sunday through Wednesday, Wednesday through Saturday, and Monday through Friday.

Requirements

• At least 1 year of customer service experience.
• High school diploma or equivalent.
• Ability to manage multiple tasks and prioritize time-sensitive situations in a fast-paced environment.
• Advanced computer skills, including Excel and Outlook.
• Ability to learn and regularly operate multiple company- and customer-owned transportation systems and applications.
• Excellent problem-solving and analytical skills.
• Ability to adapt in a dynamic environment.
• Ability to work first, second, and third shifts as needed, with scheduling flexibility.
• Regular, predictable, full attendance.
• Willingness to travel as necessary and work the required schedule and at the specified location.
• Completion of a Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.

Nice To Haves

• Bachelor’s degree or some college.

Responsibilities

• Use the TMS system to enter and process customer orders.
• Work with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships.
• Communicate with associates from other shifts.
• Complete daily logs and checklists.
• Work with customers to resolve transportation issues.
• Identify cost-saving opportunities for customers.
• Complete other projects and tasks as assigned by a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED