Associate E-commerce, Logistics & Customer Service Specialist
About The Position
Catface is a YouTube entertainment company with a family of channels totaling more than 28 million subscribers and averaging 300 million views per month. It creates multiple stories each week for general audiences. The Associate E-commerce, Logistics & Customer Service Specialist is a hands-on operations role responsible for managing a portfolio of customer cases, shipments, and product families. The role keeps Catface’s website and Amazon storefront running smoothly, uses inventory data to develop recommendations, works through everyday challenges independently, and escalates issues when appropriate. The typical month may involve handling a few hundred customer cases, tracking a dozen or more active shipments, managing dozens of product families, supporting several product launches, and helping with one or more larger events each quarter.
Requirements
- 2 to 4 years of experience in e-commerce, marketplace, logistics, or customer service operations.
- Working proficiency with Shopify or a comparable direct-to-consumer platform and Amazon Seller Central.
- Familiarity with import documentation and freight coordination.
- Solid spreadsheet and reporting skills.
- Ability to juggle competing priorities across several workstreams without dropping the ball.
Nice To Haves
- Bilingual proficiency in spoken and written English and Mandarin Chinese.
Responsibilities
- Manage customer cases from start to finish, including investigations involving warehouses, carriers, Amazon, and fulfillment partners; apply policy exceptions within approved authority.
- Coordinate routine and moderately complex inbound shipments, verifying commercial invoices, packing lists, bills of lading, quantities, and delivery schedules.
- Work with freight forwarders, customs brokers, vendors, and warehouses; help resolve freight claims and shipment discrepancies.
- Maintain assigned product families across the company website and Amazon, including listings, FBA inventory, stranded inventory, suppressions, and catalog issues.
- Execute product launches and build website collections, promotions, bundles, and landing pages.
- Monitor stock levels, prepare monthly forecast recommendations, and report on weeks of supply, sell-through, and inventory risk.
- Recommend reorders and inventory transfers, and support discussions about order quantities and vendor pricing.
- Coordinate event product assortments, inventory tracking, customer service preparation, and post-event reporting.
- Resolve everyday operational problems independently and escalate issues when needed.
- Respond promptly to customers and keep products and sales channels reliably managed and listings accurate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
