E-Commerce Associate

Goodwill SOLAC•Manhattan Beach, CA

About The Position

The E-Commerce Associate assists with daily e-commerce operations, helping ensure consistency, compliance, and achievement of sales and productivity goals. The position reports to the E-Commerce Manager and is assigned to a district. The role covers product listing and research, photography and image editing, merchandise authentication, inventory organization, customer service, and shipping and receiving. It also includes maintaining a safe and orderly work area, supporting shipments and onsite customer pickups, evaluating merchandise on the receiving dock, tracking target salvage, and assisting colleagues and program participants. The employee follows company policies and safety rules, attends meetings, and performs other related duties as required.

Requirements

At least 1 year of experience in a similar role.
Ability to operate a digital camera.
Ability to lift up to 50 pounds.
Basic proficiency with PCs and related equipment.
Knowledge of and comfort using Windows, Excel, Word, the internet, and Outlook.
Experience with photo-editing software.
Ability to type 45 words per minute.
Strong written and verbal communication skills.
Ability to read and write fluently, with correct grammar and spelling.
Ability to provide good customer service, supported by strong interpersonal and communication skills.
Proven social media working experience.

Nice To Haves

Adobe Photoshop and Microsoft Applications are preferred.

Responsibilities

Identify saleable items for e-commerce platforms and research items when necessary.
Photograph items, edit and crop images, and upload them to approved e-commerce platforms.
Create auction listings with accurate descriptions and information, and set the corresponding minimum bid.
Authenticate merchandise as needed and keep an organized, accurate inventory of posted items.
Assist with pulling items for relisting, sorting and preparing items for photography, and filling items and maintaining storage shelves.
Answer customer inquiries by email or phone about shipping, merchandise, refunds, damages, and other e-commerce goods and services.
Help facilitate shipment of sold items.
Prepare production invoices, records, and store shipments; attach identifying information to goods for shipment.
Maintain a safe shipping dock and report safety hazards to a supervisor.
Assist with loading delivery trucks and transfer items to shipping from other areas or departments.
Operate department equipment, including a box maker and shredder, and coordinate shipping activities with E-Commerce Management.
Ensure proper rotation of stored donations.
Work overtime if required.
Safeguard company property and donated goods, and report theft, unauthorized possession, abuse, or negligence involving company property.
Follow safety rules, company policies, and procedures; promote cooperation and teamwork; and share knowledge and information with other employees as needed.
Use courteous, sensitive, polite, and thoughtful interpersonal skills.
Work with and train program participants, and set a good example for them.
Assist with onsite customer pickups.
Keep the work area clean, orderly, and safe, including daily floor mopping and other assigned tasks.
Assess and evaluate merchandise received at the receiving dock for products received and shipment to stores.
Track target salvage and communicate irregularities.
Attend General Assembly, department, and safety meetings.
Perform other job-related duties as required.