E-Commerce Specialist (Operation/Customer Service)

H Mart•Carlstadt, NJ

9d•$56,100 - $76,300

About The Position

The E-Commerce Specialist supports e-commerce operations and customer service, including customer case management, product catalog accuracy, promotional execution, order monitoring, and coordination with warehouse and logistics teams. The role provides multi-channel customer support and performs accurate data entry related to order processing, inventory management, and log tracking. The position is scheduled Monday through Friday, 8:30 AM to 5:30 PM. The stated salary range is $56,100–$76,300. Actual compensation will depend on relevant experience, qualifications, skills, and other job-related factors.

Requirements

High school degree required.
3–5 years of relevant experience in e-commerce operations, retail support, or customer experience.
Strong understanding of e-commerce order management systems (OMS), shipping workflows, and return flows.
High attention to detail regarding data accuracy and process management.
Excellent written and verbal communication skills, with the ability to collaborate effectively across teams.
Direct experience with CRM software and helpdesk management platforms.
Customer-first mindset and comfort handling shipping and return issues.
Bilingual proficiency in English and Korean.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Manage end-to-end ticketing in CRM and helpdesk systems, maintaining accurate records until full resolution.
Maintain accurate case records in the helpdesk or ticketing system and follow up until each case is resolved.
Deliver exceptional multi-channel customer support with speed, accuracy, and professionalism.
Maintain and update product listings, ensuring accuracy of descriptions, media assets, pricing, and overall catalog integrity.
Support promotional activities and marketing campaigns to ensure seamless execution across platforms.
Monitor order flows and resolve complex shipping, return, and exchange inquiries.
Coordinate directly with warehouse and logistics teams to ensure accurate and timely fulfillment.
Perform accurate data entry supporting order processing, inventory management, and log tracking.

Benefits

Health, dental, and vision insurance, and an Employee Assistance Program (EAP), per company policy.
401(k) retirement plan with up to 5% match, per company policy.
Life insurance and accidental death and dismemberment (AD&D) coverage, per company policy.
Business Travel Accident (BTA) insurance.
Company-provided lunch.
Paid time off and paid holidays, per company policy.
Celebration and condolence benefits, per company policy.
Smart Card: Earn an additional 4 points beyond the standard $1 = 1 point.
Holiday gift certificates, per company policy.
Flexible Spending Account (FSA), per company policy.
Dependent Care Flexible Spending Account (DCFSA), per company policy.