Customer Service Representative - 3PL Logistics

Shrcorpusa • Santa Fe Springs, CA

11d

About The Position

We are seeking an experienced, detail-oriented Customer Service Representative with at least five years of experience in 3PL logistics. The role requires bilingual English and Spanish communication and strong knowledge of shipping documentation, order entry, and logistics operations. The ideal candidate is professional, dependable, organized, and able to communicate effectively with customers and warehouse teams in both languages.

Requirements

• At least 5 years of customer service experience in 3PL logistics, warehousing, or transportation.
• Bilingual in English and Spanish.
• Strong knowledge of Bills of Lading (BOLs), shipping manifests, and order entry.
• Experience with shipment tracking, shipping and receiving, and logistics coordination.
• Proficiency in data entry, Microsoft Office, and Excel.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask in a fast-paced logistics environment.
• Strong attention to detail and ability to work independently.

Responsibilities

• Prepare, review, and process Bills of Lading (BOLs), shipping manifests, and other shipping documents.
• Enter customer orders accurately into the system.
• Track shipments and provide customers with timely updates about order status, pickups, and deliveries.
• Coordinate with warehouse personnel, carriers, drivers, and customers to support smooth daily operations.
• Respond to customer inquiries by phone and email in English and Spanish.
• Resolve shipping discrepancies, order issues, and delivery concerns professionally.
• Maintain accurate customer records, shipment details, and order documentation.
• Use warehouse management systems (WMS), transportation management systems (TMS), and Microsoft Office as needed.
• Support daily logistics operations and ensure customer satisfaction.

What This Job Offers

• Education Level: No Education Listed