Customer Service & Logistics Representative I
About The Position
The Customer Service & Logistics Representative I develops and maintains relationships with external and internal Diagnostics customers, including Commercial Operations and Technical Support, and helps ensure complete, on-time delivery of goods to Diagnostics customers in the Americas. The role maintains relationships with logistics providers such as manufacturers, warehouses, and freight carriers, and contributes to Supply Chain process development, efficiency improvements, and cost-saving initiatives. The position delivers quality products and services on time, supports employee training and resources where applicable, and monitors processes and products for continuous improvement. Minimal domestic and international travel may be required in some cases.
Requirements
- Associate degree, advanced training, or equivalent experience.
- 2–3 years of experience in supply chain or logistics roles.
- Demonstrated knowledge of SAP.
- Working knowledge of Microsoft Office, especially Excel, Word, and PowerPoint.
- Ability to work under pressure and with ambiguity.
- Demonstrated analytical and problem-solving skills.
- Ability to focus on key customer needs.
- Excellent communication and interpersonal skills.
- Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements.
Nice To Haves
- Prior experience in air transportation, customs clearance processes, and international logistics.
- APICS certification, Six Sigma, or equivalent.
Responsibilities
- Maintain sales order entry in SAP.
- Coordinate and manage outbound shipments to customers, including import permits, logistics requirements, and related processes.
- Manage the Track and Trace process to meet validated shipping requirements.
- Handle customer invoicing and SOX compliance.
- Assist with management of logistics providers, including 3PL warehouses and freight carriers.
- Maintain SAP transactions to ensure data integrity and product traceability.
- Contribute to Supply Chain strategic and special projects.
- Collaborate with Planning and Procurement to analyze inventory levels needed to meet customer requirements.
- Analyze Supply Chain KPIs on an ongoing basis, including customer on-time delivery performance.
- Understand customer needs, educate customers, build collaborative relationships, address customer concerns, and establish customer feedback.
- Support employee training and provide resources to meet or exceed customer requirements where applicable.
- Monitor processes and products to identify opportunities for continuous improvement.
- Perform other duties as assigned by the department manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
