Customer Service Representative (Customer Service I)

Johnson County Kansas•Lenexa, KS

8d•$21 - $28

About The Position

Johnson County Government is seeking a Customer Service Representative (Customer Service I) to provide routine customer service and administrative support. The role answers phones, greets customers, shares standard information in response to phone, email, and in-person inquiries, and refers calls and customers as needed. It also maintains files and records, prepares and distributes documents, enters data, schedules appointments and meetings, assists customers with routine forms, and resolves basic customer complaints and problems. The position requires a high school diploma or equivalent. Depending on the department or agency, a Kansas or Missouri driver’s license may be required. Reference and background screening is required for all positions. One year of customer service and/or front desk reception experience is preferred. The position remains open until filled, with the first review of candidates beginning Friday, November 13, 2026.

Requirements

High school diploma or equivalent.
May require a Kansas or Missouri driver’s license, depending on the department or agency.
Must complete reference and background screening.

Nice To Haves

One year of customer service and/or front desk reception experience.

Responsibilities

Answer phones, refer calls and customers, greet customers, and provide standard information in response to phone, email, or in-person inquiries.
Create and maintain public and confidential files; distribute reports; enter data into systems; prepare form letters, labels, mail merges, and correspondence; proofread information; and schedule appointments, meetings, and other functions.
Assist customers with routine forms when appropriate; collect forms and supporting documents; review them for accuracy and completeness; and copy, collate, and route them to the appropriate locations or staff.
Resolve a variety of basic customer complaints and problems.
Assist other departments in a declared emergency situation when called upon.