Customer Service Representative I

Leviton Manufacturing • Melville, NY

4d

About The Position

Under general supervision, the Customer Service Representative I handles requests and inquiries from customers and the salesforce regarding customer orders, quotations and order entry, claims, stock availability, shipping specifications, and product information. The role supports customer satisfaction and timely processing of orders through various forms of communication, with the goal of exceeding customer expectations.

The position works with customers and internal departments to resolve requirements, maintain account information, process shipments, and support service-level reporting. Leviton describes itself as a company with more than 115 years of history that develops solutions for electrical, lighting, data networks, and energy management.

Requirements

• Computer literacy.
• Ability to maintain cordial customer relations.
• Strong organizational skills.
• Professional oral and written communication skills.
• Ability to express ideas clearly.
• Good listening skills.
• High school diploma required.

Nice To Haves

• College degree preferred.

Responsibilities

• Handle customer orders, returns, requests, suggestions, complaints, and credit-support processing.
• Process invoices, enter orders, and confirm orders by fax, email, or phone.
• Ensure accurate daily shipment processing, product scheduling, and shipment confirmations.
• Investigate and respond to customer requests about stock availability, order expediting, pricing, special items, preferred carriers, special packaging, and shipping criteria.
• Establish and maintain cordial customer relations through telephone contact.
• Coordinate with departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, and Logistics to meet customer requirements.
• Issue, monitor, and research service-level reports, including turnaround time and fill rates.
• Maintain pricing agreements for the designated business unit.
• Maintain communication with the outside sales force regarding assigned accounts.
• Review open orders and credit status for assigned accounts weekly.
• Enhance customer relations through account visits and trade-show participation.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with employer matching contributions
• Tuition reimbursement
• Paid time off (PTO)
• Paid holidays
• Volunteer time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED