Customer Service Representative I
About The Position
Sentara Health is seeking a full-time, remote Customer Service Representative. Candidates must reside in Virginia or North Carolina and be able to travel on-site if they experience connectivity issues or for training at required bases. The position is based on the first (day) shift, with working hours between 8:00 AM and 4:30 PM. The Customer Service Representative handles customer service inquiries from members or patients, researching issues and resolving them by telephone. Calls may concern member eligibility, prescription benefits, claim payments, patient billing information, payment plans, payment inquiries, or patient scheduling.
Requirements
- High school diploma or equivalent.
- Two years of customer service experience.
- Previous data entry experience.
- Prior scheduling experience.
- Must reside in Virginia or North Carolina.
- Must be able to travel on-site for connectivity issues or training when needed.
- Must be able to work between 8:00 AM and 4:30 PM.
Nice To Haves
- Experience in a high-volume call center.
Responsibilities
- Handle incoming telephone inquiries from members or patients.
- Research and resolve customer service issues.
- Address member eligibility, plan prescription benefit, and claim payment questions.
- Update patient billing information and establish payment plans.
- Resolve patient payment inquiries and scheduling needs.
Benefits
- Medical, dental, and vision plans.
- Adoption, fertility, and surrogacy reimbursement up to $10,000.
- Paid time off and sick leave.
- Paid parental and family caregiver leave.
- Emergency backup care.
- Long-term and short-term disability and critical illness plans.
- Life insurance.
- 401(k)/403(b) with employer match.
- Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education.
- Student debt pay down up to $10,000.
- Pet insurance.
- Legal resources plan.
- Opportunity to earn an annual discretionary bonus if system and employee eligibility criteria are met.
- Market-competitive compensation, including base pay, incentives, and benefits.
- Additional compensation may include shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities.
- Educational assistance or student loan repayment.
- Paid vacation and holidays.
- Paid military leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
