Customer Service Representative (Customer Service I)

Johnson County Kansas•Lenexa, KS

About The Position

Johnson County Government is hiring a Customer Service Representative (Customer Service I) to provide routine customer service and administrative support. The role answers and refers calls, greets customers, and provides standard information in response to phone, email, and in-person inquiries. It also maintains files, distributes reports, enters data, prepares and proofreads correspondence, and schedules appointments and meetings. The representative assists customers with routine forms, checks submitted materials for completeness and accuracy, routes documents to the appropriate staff or locations, and resolves basic customer complaints and problems. The position requires a high school diploma or equivalent. A Kansas or Missouri driver’s license may be required depending on the department or agency. Reference and background screening is required for all positions. One year of customer service and/or front desk reception experience is preferred. The posting states that education and experience may be substituted for one another. The position remains open until filled, with the first review of candidates beginning Friday, November 13, 2026. Employees in selected DHE and EMS positions must meet specified immunization or exemption documentation requirements within 60 days of hire. All County employees may be called upon to assist other departments during a declared emergency.

Requirements

High school diploma or equivalent.
May require a Kansas or Missouri driver’s license, depending on the department or agency.
Must complete Johnson County Government reference and background screening.

Nice To Haves

One year of customer service and/or front desk reception experience is preferred.
Education and experience may be substituted for one another.

Responsibilities

Answer and refer phone calls and customers; greet customers and provide standard information by phone, email, or in person.
Create and maintain public and confidential files; distribute reports and enter data into systems.
Prepare form letters, labels, mail merges, and correspondence; proofread information.
Schedule appointments, meetings, and other functions.
Assist customers with routine forms; collect supporting documents and review submissions for accuracy and completeness.
Copy, collate, and route forms to appropriate locations or staff.
Resolve basic customer complaints and problems.