Full Time Logistics Coordinator

MedSpeed•Elmhurst, IL

About The Position

The Control Center Logistics Coordinator supports MedSpeed’s on-demand business by centrally routing customer orders to ensure timely, efficient delivery of healthcare items. The role works with Logistic Service Representatives (drivers), Market Operations Teams, and customers to help ensure each transport meets quality standards. The position is scheduled Wednesday through Saturday, 9:30 a.m. to 8:00 p.m. The hourly rate is $20–$24, depending on factors including education, experience, skills, and geography. MedSpeed describes its culture as collaborative and purpose-driven, centered on teamwork, integrity, keeping promises, and continuous improvement.

Requirements

High school diploma; an associate degree is also listed.
At least 6 months of experience in customer service or a related environment.
Maintain punctuality and consistent, reliable attendance.
Demonstrate customer-care skills, including empathy, active listening, courtesy, politeness, and helpfulness.
Demonstrated leadership ability.
Ability to manage time effectively and multitask.
Collaborative work style and ability to work well within and across departments.
Ability to enter data accurately at a given speed, with strong typing and computer skills.
Excellent verbal and written communication skills.
Flexible schedule.
Positive attitude aligned with MedSpeed’s culture of teamwork, keeping promises, and continuous improvement.
Process-oriented mindset focused on continuous improvement, with strong problem-solving skills.

Responsibilities

Monitor, plan, and route customer orders using routing tools and market resources, ensuring efficient, priority-based transportation in compliance with corporate guidelines and performance standards.
Address customer inquiries about the MedSpeed service process and resolve order-related issues through effective communication and problem-solving.
Log, track, and document issues in the appropriate systems of record in accordance with policies and procedures.
Deliver high-quality customer experiences, as reflected in quality monitors and customer feedback.
Collaborate with local market team members and management to foster effective communication and cooperative relationships with Market Operations.
Identify and recommend improvements with significant and lasting impact on market operations.
Maintain current knowledge of MedSpeed policies, procedures, and client requirements; serve as a resource to dispatch personnel on questions, best practices, policies, and standard operating procedures.
Complete tasks and special projects as assigned to meet changing Control Center workloads.
Promote MedSpeed’s culture.