Full Time Logistics Coordinator

MedSpeed•Elmhurst, IL

4d•$20 - $24

About The Position

The Control Center Logistics Coordinator supports MedSpeed’s on-demand business by centrally routing customer orders to ensure timely, efficient delivery of healthcare items. The role works with drivers (Logistic Service Representatives), Market Operations Teams, and customers to ensure each transport meets quality standards. The schedule is Wednesday through Saturday, 9:30 AM to 8:00 PM. The coordinator monitors, plans, and routes orders using routing tools and market resources, handles customer inquiries and order-related issues, and documents issues in the appropriate systems. The role also supports strong customer experiences, collaborates with local teams and management, recommends operational improvements, maintains knowledge of company and client requirements, and serves as a resource for dispatch personnel. Other tasks and special projects may be assigned as the Control Center workload changes.

Requirements

High school diploma or associate degree.
At least 6 months of experience in customer service or a related environment.
Ability to maintain punctuality and reliable attendance.
Customer-care skills including empathy, active listening, courtesy, politeness, and helpfulness.
Demonstrated leadership ability.
Ability to manage time and multitask effectively.
Collaborative work style and ability to work across departments.
Ability to enter data accurately at a given speed, with strong typing and computer skills.
Excellent verbal and written communication skills.
Flexible schedule.
Positive attitude aligned with a culture of teamwork, keeping promises, and continuous improvement.
Process-oriented mindset and excellent problem-solving skills.

Responsibilities

Monitor, plan, and route customer orders using routing tools and market resources in compliance with corporate guidelines and performance standards.
Address customer inquiries about MedSpeed’s service process and resolve order-related issues through communication and problem-solving.
Log, track, and document issues in the appropriate systems of record in accordance with policies and procedures.
Create high-quality customer experiences, as reflected in quality monitors and customer feedback.
Collaborate with local market team members and management to maintain effective communication and cooperative relationships with Market Operations.
Identify and recommend improvements that can have a significant, long-term impact on market operations.
Maintain current knowledge of MedSpeed policies, procedures, and client requirements.
Serve as a resource for dispatch personnel on questions, dispatch best practices, policies, and standard operating procedures.
Complete tasks and special projects as assigned to meet changing Control Center workloads.
Promote MedSpeed’s culture.