Logistics Coordinator

Imperative Logistics•Carlsbad, CA

9d•Onsite

About The Position

The Logistics Coordinator provides customer service and operational support for freight shipments. The role takes customer orders, communicates with airlines, cargo handlers, and pickup and delivery agents, provides pricing information, conducts consultative sales, explains services and benefits, suggests alternatives, and resolves problems. The coordinator manages shipments from booking through delivery, monitors service performance, prepares quotes, supports customer accounts, and maintains carrier and agent relationships. The position also handles order documentation, gathers and analyzes data using Excel spreadsheets, and reviews vendor invoices identified as questionable by the accounting team. The work is performed in an indoor office environment and involves extensive verbal and written communication, prolonged periods of sitting, and use of typical office equipment and a keyboard. The schedule is full-time, Monday through Friday, with workdays of at least 9 and up to 12 hours; overtime is available.

Requirements

Hard-working, team-oriented, and able to thrive under pressure and against deadlines.
High degree of personal integrity.
Able to multitask and prioritize time and workload in a fast-paced environment.
Self-motivated and able to work independently and within a team.
Demonstrated time-management and organizational skills, with consistent follow-through.
Excellent written and verbal communication skills.
Computer literacy, including working knowledge of Outlook, Excel, proprietary in-house software, and online applications.
Geographical knowledge of the United States.

Responsibilities

Place new bookings and route shipments to meet service needs and maximize profit.
Problem-solve with customers and vendors, including airlines and pickup and delivery agents.
Serve as an additional point of communication for customer service and documentation matters.
Coordinate freight movement throughout each shipment's life cycle, working closely with carriers and agents.
Monitor shipments from order entry through delivery to support on-time performance.
Communicate extensively with customers by phone, email, and website.
Assist employee drivers, agents, and carriers in obtaining critical information.
Execute delegated tasks as needed to contribute to the team.
Manage and distribute a high volume of incoming calls and emails.
Resolve logistics service issues promptly and reliably, escalating to managers when necessary.
Support new and existing customer accounts to foster business development.
Build and maintain carrier relationships through open and interactive communication.
Present customized, cost-efficient transportation solutions to meet customer service objectives.
Prepare quotes for customers and vendors.
Follow communication procedures, guidelines, and policies to achieve customer objectives.
Apply knowledge of freight-handling characteristics and delivery requirements.
Ensure accuracy and attention to detail in order documentation.
Suggest improvements to business processes and procedures when applicable.
Gather and analyze data using Excel spreadsheets.
Scrutinize vendor invoices identified as questionable by the accounting team.