Logistics Account Specialist

Odyssey•Charlotte, NC

55d•Hybrid

About The Position

The Logistics Account Specialist (LAS) manages the day-to-day operational relationship with Enterprise Managed Services (EMS) clients, ensuring service requirements are met or exceeded. The role proactively manages shipments, secures carrier coverage, and executes shipment activity in Odyssey’s transportation management systems and, when required, the client’s ERP system. The LAS serves as a key liaison among clients, carriers, Logistics Operations, and internal teams to support service delivery, process improvements, client retention, and growth opportunities. The position is hybrid in Charlotte, North Carolina, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. Travel is required, and the role reports to the Director of Operations. There are no supervisory responsibilities. Weekend and after-hours work may be required as business needs dictate. Applicants must be currently authorized to work in the United States. Relocation allowance is not offered unless specifically addressed.

Requirements

High school diploma required.
Previous experience in logistics and transportation required.
Working knowledge of logistics and transportation documentation, terminology, and principles.
Willingness and ability to work weekends and after hours as business needs require.
Proficiency in Microsoft Outlook, Excel, and PowerPoint.
Strong customer service, organizational, problem-solving, negotiation, and analytical skills.
Excellent verbal and written communication and active listening skills, with the ability to interact effectively by phone and email with customers, vendors, and internal partners.
Strong attention to detail and ability to maintain timely, complete, and accurate records.
Self-motivated, with the ability to establish priorities, manage time effectively, and complete multiple tasks within deadlines.
Ability to adapt quickly to changing priorities and operational needs while exercising sound judgment.
Ability to work independently with minimal supervision.
Professional, positive, and courteous approach when interacting with customers, vendors, visitors, and Odyssey team members.
Strong work ethic and dependable, results-oriented approach.
Willingness and ability to identify opportunities for process and performance improvement.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of general transportation rules and regulations is a plus.

Responsibilities

Use Odyssey’s management systems and, when needed, clients’ ERP systems to execute shipment management tasks throughout the shipment cycle.
Serve as the principal transactional and strategic liaison between Odyssey clients and carriers or logistics service providers.
Assist with shipment exception investigations and resolution, including shipment recovery and documenting pickup and delivery changes in the tracking system.
Proactively identify and resolve pickup, delivery, and in-transit exceptions to minimize customer impact.
Escalate requests for pickup and delivery details and explanations for schedule exceptions when a carrier has not responded to the tracking team after two requests.
Act as the primary point of contact for expedite tracking data for assigned client teams.
Resolve potential service failures and communicate promptly with clients, providing service recovery options when the original service level cannot be retained.
Document tasks to support training and participate in training others as required.
Prioritize tasks while handling frequent information requests and maintain high service standards on all shipments.
Work with Logistics Operations leadership to complete tasks in accordance with Odyssey standards and applicable contracted KPIs.
Interface with IT as required for system enhancements and upgrades.
Consciously maintain a safe work environment.
Participate in client meetings as necessary.
Travel as necessary.