Logistics Account Specialist

Aston Carter•Tempe, AZ

7d•$23 - $23•Onsite

About The Position

The Enterprise Special Services team is seeking an Account Specialist to enhance the shipper experience for vendors and sellers using inbound transportation services. The role works directly with shippers to identify issues, develop practical solutions, and improve shipper performance metrics. It contributes to transportation and logistics improvements by evaluating network defects, coaching shippers, and supporting performance management initiatives. The position operates in a collaborative, fast-paced transportation and logistics environment. It involves working extensively with data and Microsoft Excel, participating in regular stand-up and review calls, and engaging with shippers and internal stakeholders. The team provides support and training for technical and process-related skills. The environment emphasizes continuous improvement, communication, and proactive problem solving, with opportunities to contribute to high-impact initiatives and support top customers. This is a contract-to-hire position based onsite in Tempe, Arizona. The pay range is $23.00 per hour. Depending on eligibility and employment terms, benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and paid time off, vacation or sick leave.

Requirements

Account management experience with a strong customer service orientation.
Understanding of basic data analysis and the ability to interpret performance metrics.
Entry-level knowledge of Microsoft Excel, including using spreadsheets to navigate and interpret data.
Ability to write clear documents, such as process improvement proposals and operational updates.
Strong interpersonal skills to build and maintain positive relationships with shippers and internal teams.
Effective verbal and written communication skills, including the ability to lead calls and present data.
Problem-solving skills in transportation, intermodal operations, or supply chain settings.
Organizational skills to manage multiple shippers, daily logs, and recurring meetings.
Customer-focused approach and ability to coach and support shippers in improving performance.
Ability to work through lowest-cost provider options while balancing service quality and operational constraints.
Ability to work in a dynamic environment with evolving priorities.
Comfort working with top-tier customers and supporting high-visibility accounts.

Nice To Haves

At least 2 years of experience in logistics, supply chain, or a comparable environment is preferred.
Experience in logistics or supply chain environments; training and support are provided for technical skills.
Experience in relationship-driven, fast-paced industries such as event coordination, real estate, sales, or restaurants.
Interest in transportation, intermodal operations, and broader supply chain management.
Motivation to grow into long-term opportunities, including potential full-time conversion, by delivering strong performance.

Responsibilities

Monitor, verify, and present transportation and performance data daily.
Address transportation disruptions and other operational barriers in real time to maintain service levels.
Identify root causes of transportation defects and recommend corrective actions.
Maintain detailed daily logs and documentation for assigned shippers.
Lead weekly calls with assigned shippers to review performance, discuss issues, and align on improvement plans.
Lead Daily Business Review stand-up calls to share updates, highlight risks, and coordinate stakeholder actions.
Collaborate with internal teams to support process improvements and improve the shipper experience.
Prepare written documents, including process improvement proposals and performance updates.
Build relationships with shippers through communication, coaching, and customer service.
Coordinate solutions across transportation, intermodal, and supply chain partners to manage disruptions.