Logistics Account Specialist (After Hours)

Charger Logistics

4d

About The Position

Charger Logistics Inc. is an asset-based carrier with locations across North America and more than 20 years of experience providing logistics solutions. The company is seeking a dynamic, customer-focused individual to join its fast-paced Dispatch team. The organization welcomes and supports employees’ ideas and strategies.

This role monitors shipments and supports customers, drivers, carriers, and internal teams during the overnight shift. The schedule is Monday to Friday, 8 p.m. to 4 a.m. Bogotá time.

Requirements

• Two or more years of sales and account management experience in transportation and logistics is preferred.
• Ability to understand business processing requirements using technology and conceptualize creative solutions to implement them.
• Strong knowledge and understanding of land transportation.
• Strong verbal, written, and presentation skills.
• Strong interpersonal and customer relations skills.
• Strong negotiation skills with proven closing ability.
• Ability to work independently with little or no supervision and function in a team environment.

Nice To Haves

• Two or more years of sales and account management experience in transportation and logistics is preferred.

Responsibilities

• Monitor and track active shipments after hours, maintaining real-time visibility and service performance.
• Communicate with customers, drivers, and internal teams about shipment status, delivery schedules, and operational issues.
• Update customer portals, systems, and shipment records accurately and promptly.
• Coordinate pickup and delivery appointments and ensure customer requirements are met.
• Identify, escalate, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
• Respond to customer inquiries and complaints, providing timely solutions and follow-up.
• Prepare and distribute overnight reports, communicating critical updates and exceptions to overnight and daytime operations teams.
• Maintain accurate documentation and collaborate with customers, carriers, and internal stakeholders.

Benefits

• Professional growth and career opportunities.
• Competitive pay package.
• Support and room to learn, grow, develop strategies, and advance within the organization.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed